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Lexi36342277c4xv
Participant
October 13, 2024
Question

ThinkCentre Computers Crashing

  • October 13, 2024
  • 4 replies
  • 773 views

At school we use the Thinkcentre tower that has NVIDIA® GeForce RTX™ 3050 6GB for grahpics installed, at home I have the newest Thinkcentre M90t Gen 5 that has Integrated Intel® UHD 770 graphics installed and updated the grahpics driver to Intel® Arc™ A310 4GB GDDR6 graphics. Both are having the same problem, preimer pro crashes. It could be 5 seconds into working on a project or 10 minutes. It happens when wokering off local drives or pulling from a external hard drive. Now of my other adobe programs are having prblems. I also own a mac latop and have zero issues, but I feel like I shouldn't have to work off my laptop when I have a brand new computer that was jsut purchased 2 weeks ago.

 

I have attached screen shots of my computer info

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    4 replies

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    October 28, 2024

    HI @Lexi36342277c4xv - We are checking in on your issue, have you been able to solve it?  Can you please provide more information?

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    October 14, 2024

    Hello @Lexi36342277c4xv,

    Thanks for the bug report. I'm Kevin from support, and I'm a moderator here. Thanks for reaching out and filing this bug report. I understand how concerning it can be when your hardware doesn’t seem to work as expected with your software.

    There have been reports of issues with Intel Arc GPUs and Premiere Pro, particularly related to rendering glitches and performance inconsistencies. These problems can sometimes be linked to specific driver versions or Windows updates.

    Here are a few steps you can try to mitigate these issues:

     

    1. Update Drivers: Ensure that your Intel Arc GPU drivers are current. A clean installation of the latest studio driver can sometimes resolve compatibility issues.
    2. Windows Updates: Check for pending updates, which can sometimes include important fixes.
    3. Software Settings: Try disabling hardware acceleration in Premiere Pro’s media preferences/settings to see if that improves stability. Ensure that you restart the computer after doing so.
    4. Reinstall Premiere Pro: If the issue persists, reinstall Premiere Pro to ensure all files are correctly installed.

      If these steps don’t help, you might want to contact Adobe Support for more detailed assistance. They can provide specific guidance based on your setup. Once connected with a live agent, ensure you ask for the video queue from the chat pod at the lower right. I hope this helps!

     

    Please let me know if there’s anything else I can do to assist you. Take care, and good luck with your projects!

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      October 14, 2024

      Hi @Lexi36342277c4xv - What type of media are you working with?  Do you have any plugins installed?  We just released version 25 can you try it out and let us know if you still have issues.  Can you describe exactly what happens with the crash, does Premiere close, do you receive an adobe crash "send report" dialog box?  I believe you are working on a system that is affected by the intel bug, you can read more here

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      Lexi36342277c4xvAuthor
      Participant
      October 13, 2024

      Both Thinkcentres are running windows 11.

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