This file has an unsupported compression type.

Forum|Forum|2 years ago
May 31, 2023
2 replies
29990 views

Hi,

I am uploading videos to Creative Cloud and then downloading them to work in Premiere Pro. However, when downloading the video files, they download in 1 second, are 1kb in size, won't play in any player and when importing into PP I get this error message - This file has an unsupported compression type.

I chatted to someone at support and they tried to download and everything worked fine for them.

Is this an issue with my Internet? Or in PP?

Thanks

Correct answer Kevin-Monahan

Hi @Social Media Videos,

I read your post and it sounds like a problem you may be able to solve with the following video.

See if any of these troubleshooting techniques work for you. If not, please post more details about the file. Hope the advice helps.

Thanks,
Kevin

B

bruh33110061z8le

New Participant

changing to mts fixed it for me

Kevin-Monahan

Correct answer

Community Manager

Hi @Social Media Videos,

I read your post and it sounds like a problem you may be able to solve with the following video.

See if any of these troubleshooting techniques work for you. If not, please post more details about the file. Hope the advice helps.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

A

Alex22754893sq2v

Inspiring

Thanks. Sorted my issue out perfectly (had to delete all cache as just doing the unused ones didn't work). It also solved another import error I was getting, so thank you very uch for the help.

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