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This file has an unsupported compression type.

New Here ,
May 31, 2023 May 31, 2023

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Hi,

I am uploading videos to Creative Cloud and then downloading them to work in Premiere Pro. However, when downloading the video files, they download in 1 second, are 1kb in size, won't play in any player and when importing into PP I get this error message - This file has an unsupported compression type.

 

I chatted to someone at support and they tried to download and everything worked fine for them.

 

Is this an issue with my Internet? Or in PP?

 

Thanks 

TOPICS
Editing , Error or problem , Formats , Import

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Adobe Employee ,
May 31, 2023 May 31, 2023

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Hi @Social Media Videos

I read your post and it sounds like a problem you may be able to solve with the following video.

 

 

See if any of these troubleshooting techniques work for you. If not, please post more details about the file. Hope the advice helps.

 

Thanks,
Kevin

 

 

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