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C
Chrome Orange
Known Participant
April 18, 2018
Answered

This file requires the HEVC codec, which is available to Creative Cloud members

  • April 18, 2018
  • 8 replies
  • 95816 views

I am a paid member and I'm signed in. Premiere Pro is at the latest version. Where do I get the necessary codec from?

    Correct answer Vinay Dwivedi

    Hi Caryn,

    It should have been resolved now. Please mention the version of Creative Cloud that you have. For that go to Burger menu of Creative Cloud application>Preferences>General.

    If it is 4.6 try to check for the app updates from the same burger menu and make sure it is 4.7.0.400. If update doesn't work uninstall and reinstall Premiere Pro and Media Encoder.

    //Vinay

    8 replies

    V
    vidale25822919
    Participant
    May 3, 2019

    Not ideal if you'd rather avoid extra compression step, but you could convert the H.265 mp4 to H.264 using Media Encoder. Depending on your render settings, you can achieve near lossless quality.

    C
    CarynHeilman
    Participant
    October 7, 2018

    I am having this issue.  Has it been solved yet?  I start teaching and my students will want to know Oct. 18th.  Let me know if anyone knows....

    Vinay Dwivedi
    Adobe Employee
    Vinay DwivediCorrect answer
    Adobe Employee
    October 8, 2018

    Hi Caryn,

    It should have been resolved now. Please mention the version of Creative Cloud that you have. For that go to Burger menu of Creative Cloud application>Preferences>General.

    If it is 4.6 try to check for the app updates from the same burger menu and make sure it is 4.7.0.400. If update doesn't work uninstall and reinstall Premiere Pro and Media Encoder.

    //Vinay

      D
      Daniel E. Sage
      Participating Frequently
      November 24, 2018

      Vinay,

        Question...  I have CC ver 4.7.0.400 but when I import a .mov file from my iPhone 7 I got an error that when I clicked "Ok" took me to what looked like it was supposed to be a download page on adobe.com, but all that was there was a message that this page wasn't available.  Now in After Effects when I attempt to play back any video from my iPhone, it jumps/skips in the footage.  I used to be able to use videos from my iPhone before but now they are useless.  Do I need to reinstall my apps in order to get these videos in HEVC to work?

      Thanks,

      Dan

      S
      Sergio_User
      Participating Frequently
      September 19, 2018

      Same error here. I need my 100gb plan so changing it is out of the question. Need a solution ASAP.

      E
      excited_Genie16B8
      Legend
      September 19, 2018

      You may have to find a third-party tool and convert.  Or stop shooting HEVC.

      S
      Sergio_User
      Participating Frequently
      September 19, 2018

      I am not shooting anything, it is the material my client handed to me. Considering this is a bug of my paid suscription software I think I should not do anything (even if I will have to, anyway), Adobe should.

      Meanwhile I found I can export direct from Premiere instead of sending to AME, so that will do for now till he bug is fixed.

        D
        djdevvydev
        Participant
        September 12, 2018

        Still seems to be a problem. Fresh Windows install with fresh Creative Cloud and AME installs. No HEVC.

        This is maddening. Adobe this has been an issue for the better part of a year! What's the deal?

        juanf58480477
        juanf58480477
        Participant
        June 25, 2018

        tambien tengo este problema relacionado con el archivo HEVC , me permite añadirlo en premiere  pero no genera proxies pues al abrirse media encoder aparece este mensaje.

          Elliot Balynn
          Elliot Balynn
          Participating Frequently
          June 13, 2018

          I'm also suffering from the same issue. I have over 40 hours of H.265 footage and I don't know whether I should wait for the update as promised in this thread: Missing codecs H265 (HEVC) in Adobe Media Encoder CC 12.0 (Build 202)  or just start converting everything into a different codec, which will take me days.

          Adobe please do something, it's June already!

          E
          excited_Genie16B8
          Legend
          April 18, 2018

          Open Premiere Pro and from the Help menu, sign out.  Close down PP, restart the computer, and sign back into the CC desktop app.

            jenna bush
            jenna bush
            Participating Frequently
            August 16, 2022

            This worked for me.  Thanks!

            Vishu_Aggarwal
            Vishu_Aggarwal
            Participating Frequently
            April 18, 2018

            Premiere Pro CC 2018 (12.0.1) now supports QuickTime wrapped HEVC (AKA H.265) video files for Licenced users only.

            please confirm the format of the file and the version of premiere pro cc your working with??

            Vishu AggarwalAdobe Certified Instructor, Professional and Expert
              C
              Chrome OrangeAuthor
              Known Participant
              April 18, 2018

              The file is from my GoPro, 120fps, 1080p, MP4

              I'm using the latest version of Premiere Pro CC 12.1.0, Build 186

              C
              Chrome OrangeAuthor
              Known Participant
              April 18, 2018

              Hi Andrew,

              You just need to change the plan but you can enjoy the benefits after cancellation as well.

              Benefits of a free Adobe Creative Cloud membership

              //Vinay


              To anyone who finds this thread. DON'T follow any of the steps outlined above. They don't work. What you will end up with is all of your apps showing "Start Trial".

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