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Timeline disappear

Community Beginner ,
Apr 16, 2023 Apr 16, 2023

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Timeline display error When scrolling and jerking, other sequence bands do not appear. making it impossible to use the program at all . I try deleting and reinstalling the program 3 times and it still doesn't work, it's been like this for 3 days now. Help me pls T-T

Screenshot 2023-04-17 031742.png

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correct answers 1 Correct answer

Community Expert , Apr 16, 2023 Apr 16, 2023

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of p

...

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Community Beginner ,
Apr 17, 2023 Apr 17, 2023

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This is my first time posting a question. Thank you for your suggestion.

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

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@SuruQwQ 

 

no problem (and glad you got it solved).

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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Community Beginner ,
Apr 17, 2023 Apr 17, 2023

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Thank you very much, I was able to solve the problem by resetting the preferences. 

 

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

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LATEST

You're welcome. icon_biggrin.gif

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