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Participant
June 22, 2023
Answered

Titles turned my movie black

  • June 22, 2023
  • 5 replies
  • 576 views

Hello,

I created subtitle to my 8 minute movie. When I tried to export it, the screen rerned completely black. 

Is anyone has an idea why?

 

Many thanks,

Naama

    This topic has been closed for replies.
    Correct answer Trent Happel

    This is an issue (involving Captions) that should be resolved with Premiere Pro 23.6, which is now available.

    5 replies

    Trent HappelCorrect answer
    Participating Frequently
    August 18, 2023

    This is an issue (involving Captions) that should be resolved with Premiere Pro 23.6, which is now available.

    Community Manager
    July 17, 2023

    Hi Naama306611859jds,

     

    We're sorry to hear about this. We're investigating a similar issue. If you are still experiencing this issue, would you mind exporting through Media Encoder to check if it's working properly? Let us know if it helps.

     

    Thanks,

    Sumeet

    Peru Bob
    Community Expert
    Community Expert
    June 22, 2023

    Also, please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
    https://mediaarea.net/en/MediaInfo

    Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
    https://handbrake.fr/downloads.php
    Here is a tutorial:
    https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

    Shutter Encoder may also be used to convert to Constant Frame Rate:
    https://www.shutterencoder.com/en/

    Peru Bob
    Community Expert
    Community Expert
    June 22, 2023

    Delete the Media Cache and Media Cache files:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

    If that doesn't work, try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

    If that doesn't work, try creating a new project and import the old one into it.

    kglad
    Community Expert
    Community Expert
    June 22, 2023

    i assume this is a premiere pro question.

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>