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transcript in premiere 2024 does not work, stuck on loading for several hours

New Here ,
Nov 29, 2023 Nov 29, 2023

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Hey people
I don't understand why but when I try to make a transcript on my video - it's just stuck for hours and doesn't progress anywhere - on the contrary, the estimated time just goes up and up.
what can I do?

Itay33084396mpxu_0-1701245779879.png

thanks

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Adobe Employee ,
Nov 29, 2023 Nov 29, 2023

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Hi @Itay33084396mpxu,

Thanks for writing in. Looks like you are having a speech to text issue with the transcription process hanging. Which language are you transcribing? Which language is set as your default in Transcription Preferences? If it isn't English, you might try changing that to suit the transcription process. Does that make it work better? Let me know any missing info, so we can help you. Sorry for the hassle.

 

All the Best,

Kevin

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New Here ,
Dec 02, 2023 Dec 02, 2023

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hey thank you for your answer

actually the language is English.

that is why I am getting so confused as to why it is not working.

any idea what can I do in that situation?

thanks!

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Adobe Employee ,
Dec 04, 2023 Dec 04, 2023

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Hi @Itay33084396mpxu,

I read your notes. Sorry my advice was unhelpful. Is your OS an English one? If not, maybe that can affect the situation. Can you upload a sample clips so we can test it out. You can send me a PM with a private link, if you like. I hope we can help you.

 

Thanks,

Kevin

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New Here ,
Dec 18, 2023 Dec 18, 2023

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was this solved? I have the same problem.

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Community Beginner ,
Dec 22, 2023 Dec 22, 2023

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Hi, 

I am also having the same problem. I had 3 selected clips in the sequence, two of the clips transcribed sucessfully without any problem while the clip ( 3 mins long) in the sequence seen in the picture was not successful at the same time, from the Creative Cloud on Premier Pro, there is a "Adding Speech to Text Language Pack (German)" downloading (I dont know why it should do that, also see second screen shot below). The dialogue is in English and I have the Text language pack (English) already installed. Would really appreciate some help.

Screenshot 2023-12-22 141705.png

 Screenshot 2023-12-22 143840-language pack.png

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Adobe Employee ,
Dec 22, 2023 Dec 22, 2023

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Hello @Kiki O,

Thanks for the screenshot. It appears that Premiere Pro is trying to install a "language pack" for Deutsch. Which version are you working in? If I'm not mistaken, you no longer need language packs and the server for those packs might not be available. In your case, see if updating Premiere Pro might solve your problem. Let me know if it does. Sorry for the issue.

 

Thanks,
Kevin

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Adobe Employee ,
Dec 22, 2023 Dec 22, 2023

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Hello, @Itay33084396mpxu@Jolyssa Marie3433004799nv, and @Kiki O,

I see that you are still having this problem. Can you give me full details about your system and media so the community can help better?

 

You might try updating Premiere Pro to 24.1, if you have not already done so. Let me know if it works.

 

I apologize for the frustration.

 

Thanks,
Kevin

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Community Beginner ,
Jan 09, 2024 Jan 09, 2024

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Hi and happy newyear @Kevin-Monahan, my apologies for the late reply. Yes I am using the latest version of premier pro which is 24.1.0 (build 85). As for the full spec of the system: Processor 13th Gen Intel(R) Core(TM) i7-13620H 2.40 GHz Installed RAM 16.0 GB (15.7 GB usable) As for the media, it was recorded with a canon eos 7d mark 2; the media type is mp4 the size is 301mb (time duration:3mins 29sec) and resolution is 1080p at 25fps.

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Community Beginner ,
Jan 09, 2024 Jan 09, 2024

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Myt premier pro updates regularly through my creative cloud account that is active. But even with the regular update, the transcription just acts the same, no progress.

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Adobe Employee ,
Jan 09, 2024 Jan 09, 2024

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Dear @Kiki O,

Happy New Year to you. I hope you are well today.

 

Is this an updated project or a new one? If it is an updated project, can you test with a new one? Do you have an Intel-based Mac? Appears you have a PC. Regardless, can you try the same on Premiere Pro Beta 24.2? There are some transcription based bug fixes there recently, I've heard. Try it and let me know.

 

Thank you!
Kevin

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