Skip to main content
K
Kai32475694ezjz
Known Participant
May 1, 2024
Question

Transparency lost when importing .mov with new update

  • May 1, 2024
  • 4 replies
  • 5906 views

Hello,

 

Ever since I did the newest update for Premier Pro (24.3.0 - build 59) any of my videos with a transparent background, no longer import with a transparent background and I have to do a luma key on them. Which is not time efficient and at times it doesn't not clean up the background as I need it to, rendering the clip unusable and a waste of time. 

 

I have searched everywhere for some type of answer and I am sadly not having any luck. Any help would be much appreciated as this is adding significant time to projects with very short deadlines. 

 

They are saved with alpha chanels as well. And I am working from MacOS Sonoma 14.4.1

 

Thanks for the help!

 

Kai

    This topic has been closed for replies.

    4 replies

    Matthew David King
    Matthew David King
    Inspiring
    August 16, 2024

    Any updates here? I'm banging my head against the wall for ProRes 444 Alpha project files produced externally I frequently use in projects. Macbook Pro M3 Max, macOS Sonoma 14.6.1.

    To add, no PC users have been of help, so I'd prefer an Apple oriented 'community expert' to add to the conversation, or an Adobe Associate with close ties to Apple codecs and technology to be apprised of the issues as this goes back no less than 1 year now wherein the alpha channel was 'glitching' even on the M2, though files exported in MKV format with a transpareny layer weren't experiencing challenges.

    The only workaround I read and also personally experienced a year+ ago was to re-export the file from an Intel machine with the latest OS. I don't have one of those anymore. Even if it is an 'Apple' problem, surely Adobe can lend an assist or workaround, unless it really is baked into the OS or even a hardware level issue.

    A business that makes nothing but money is a poor business. - Henry Ford
    Matthew David King
    Matthew David King
    Inspiring
    August 16, 2024

    UPDATE: I FOUND THE SOLUTION

     

    For reference my files were ProRes 4444 XQ with Alpha.

    I went back and downloaded Media Encoder 23.6.6 then ran it as an Intel Application and re-exported the files as-is (Quicktime - Apple ProRes 4444 XQ, Depth: 16-bpc + alpha), with Renderer selected as Mercury Playback Engine Software Only, and my alpha channels came back! From my understanding, this forces the encoder to run on Rosetta, which simulates the 'fix' of exporting the files within the current OS on an Intel platform.

    A business that makes nothing but money is a poor business. - Henry Ford
      A
      atw293
      Participant
      August 31, 2024

      ^^ This was a KING solution! An excellent workaround, I had to pop in and say thanks.

      I opened Media Encoder 2023 using Rosetta (checkbox from Get Info via Finder's Applications), switched it to Software Only, and was able to re-export all of my alpha ProRes 4444 graphics that work on Mac Sonoma 14.5 (Issues started when I finally updated; I didn't have this problem before upgrading to Sonoma).

       

      It took a few tries, but for me it worked when going old-fashioned Apple ProRes 4444.

      I'm not sure if it's the Software Only renderer or the replicating an Intel App that did the trick, but together they made an easy workaround to follow!

      MyerPj
      Community Expert
      MyerPjCommunity Expert
      Community Expert
      May 7, 2024

      Let us know if you find anything interesting. And stick around here as there is a lot of info to be gained.

      🙂

      MyerPj
      Community Expert
      MyerPjCommunity Expert
      Community Expert
      May 3, 2024

      Seems to be working here.

       

        K
        Kai32475694ezjzAuthor
        Known Participant
        May 6, 2024

        Hi MyerPJ,

         

        Are you on a PC or Mac? 

        MyerPj
        Community Expert
        MyerPjCommunity Expert
        Community Expert
        May 6, 2024

        Hey Kai,

        PC. Win 23H2; PP 24.3

        R Neil Haugen
        R Neil Haugen
        Legend
        May 1, 2024

        What format/codecs are you working with? And made in AfterEffects or ... what?

         

        Could you share one for others or staffers to test?

        Everyone's mileage always varies ...
        K
        Kai32475694ezjzAuthor
        Known Participant
        May 1, 2024

        They are made in an outside AI tool. (there were no updates with this since the issue started happening)

        QuickTime Apple ProRes 4444

         

        Thank you for the help, attached a sample.

        R Neil Haugen
        R Neil Haugen
        Legend
        May 1, 2024

        When I clicked on "transparency grid" in the Program monitor, it showed what I would expect ... the light grid behind the graphics ... so it seems to be showing correctly here ... and worked correctly when laid on a higher track over a clip.

         

         

        Everyone's mileage always varies ...
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices