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SDP913
Participant
March 4, 2017
Question

Transparent png image not showing in Premiere Pro CC 2017

  • March 4, 2017
  • 3 replies
  • 65598 views

I just installed the latest version, Adobe Premiere Pro CC 2017.  Now I can't get my .png transparent image files to show up in the program.  When I import them I just see all black.  The png file is not there and yet there is nothing wrong with the png file.  Something is wrong with Premiere Pro CC 2017.  I've tried exporting the png using different color types (CMYK, RGB, etc.) but that doesn't work.  I've seen many posts with people complaining about this problem but I haven't found any solutions.  Please help.

    3 replies

    K
    Kindhearted_joy0D45
    Participant
    April 15, 2020

    I had this issue as well. I just realized my PNG was being imported at an extremely large size and wan't fitting in the video frame. I scaled it down to 26 and that fixed it. (My PNG was a text bar at the bottom of the screen, so I just couldn't see it.)

      B
      Benedictus5EFE
      Participant
      February 24, 2021

      Omg Thanks! I've been struggling for this and i finally found your comment and it worked! TYSM!

      A
      Anonymous
      November 3, 2017

      I'm pretty sure that it's just hiding all the way down outside of the video window. Mine was a long banner so I could see it when I rotated it to see if it was there at all.

        A
        adamm77580979
        Participant
        May 8, 2020

        This comment inspired me to right click and select Scale to Frame Size and voila, it appeared. Thanks!

          D
          defaultezm44ess11dn
          Participant
          June 21, 2021

          And this worked for me too, thanks!

            M
            Meg The Dog
            Inspiring
            March 4, 2017

            I can't replicate your issue. I import .png files and they work correctly in Pro 2017.

            Are your Source and Program monitors set to show the transparent background?

            MtD

            S
            SDP913Author
            Participant
            March 4, 2017

            My monitor is set like yours are but I still can't see the png file.  Is there another place I should check setting?  You said something about the source setting; I'm not sure what you meant.  If I double click on the png file, I can see the correct picture as the source but when I bring it into the timeline, it just shows all black.  I reinstalled Premiere Pro CC 2015.3 and I do not have the problem; I'm able to import png files and it all looks great.  This is an problem that started with I installed Premiere Pro CC 2017 yesterday.  Is there any other setting I should look for?  I don't understand why it's always worked perfectly before now but now with Premiere Pro CC 2017 there's a problem.   

            MyerPj
            Community Expert
            MyerPjCommunity Expert
            Community Expert
            March 4, 2017

            I think I had that same problem earlier today. I had a png, and all looked normal. It was over the top of a tiff in the timeline so I could see the non-transparent part of the png. Then I right-clicked the lower file and selected 'set to frame size which did, but my png went to all black and didn't work when I double-clicked it in the timeline, it went into an all black preview monitor.

            It was just a test projects so I quit, reloaded it and the images and all is OK to this point.

            Win7

            PP 2017.01

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