Trying to add text but "Sorry, an abnormal condition..." pops.

Forum|Forum|8 years ago
July 20, 2017
1 reply
2017 views

My main purpose is to add subtitle into encore. After trying several srt converted to encore.txt format and nothing works, I resorted to manually type it in the subtitle track. Then this happens:

The 'title' cursor is basically red and don't allow me to click anything.

If anyone's thinking that 'there's no video, that's why it is not working', I've tried adding videos but it doesn't make any difference to this error.

What's going on?

Currently using CS5 Encore on MacOS 10.12.4.

This topic has been closed for replies.

John T Smith

Community Expert

I don't have a link (I'm on Windows, not Mac) but I have seen it mentioned that an OLD version of Java must be installed to get an old program (CS6 and earlier) working with your new operating system

adorel60778506Author

Known Participant

I have photoshop cs5 and it's working fine so I believe the appropriate java is installed. But I'd like to confirm it. How do I check?

Stan Jones

Community Expert

In the end, I did not do any cleaning - client does not need subtitle anymore but it would be interesting if I could learn it in the future.

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