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Participant
July 12, 2024
Question

ultra key

  • July 12, 2024
  • 3 replies
  • 463 views

Bonjour, 

Cela fait deux jours que je n'arrive plus à utiliser l'ultra key sur Première Pro (j'y arrivais très bien avant).
Lorsque je sélectionne la couleur à supprimer (vert dans mon projet) rien ne se passe.
Mes mises à jour semblent faites.
Il y a encore deux jours tout fonctionait.
Si j'ouvre un ancien projet dans leque j'utilisais le fond vert tout fonctione encore,
mais j'ai fait un test en ajoutant une image avec fond vert et imposible de l'enlever... Même problème
Une petite idée du pourquoi?
pouvez-vous m'aider?
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3 replies

Kevin-Monahan
Community Manager
Community Manager
July 31, 2024

Hi @JeePee Labaye,

I hope you are well. Are you still experiencing the bug? Let us know. I moved your bug report to Discussions. I hope that's OK. Let us know if you still need help.

 

Cheers,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Kevin-Monahan
Community Manager
Community Manager
July 12, 2024

Hello @JeePee Labaye,

I have updated the status of this bug report.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Kevin-Monahan
Community Manager
Community Manager
July 12, 2024

Hi @JeePee Labaye,

Thanks for writing in with your issue. I just tried Ultra Key and I had no issue with keying a green screenshot. Can you try the same in a new sequence? I hope the advice helps. Please give the team full details about your system, media, and workflow. See, How do I write a bug report?

 

I hope we can help you soon.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio