Inspiring

Answered

Unable to create audio renderer

26 replies
33847 views
Translate

Run through all the fixes, read all the forums. Still can't seem to conquer this one:

Have tried the following: cleaning all caches, renaming the common folder, re-installing the software, changing the audio files from wav to several others, copied the project and did it from multiple locations, right clicked the audio to render & replace...nada...

Anyone have a better grasp on what to do with this one?

Many Thanks!

E

exile1972Correct answer

Inspiring

Just one from Illustrator, the others were just standard assets downloaded from eLearning brothers.

open the mp4's in VLC and convert. Open the wav's in audacity and convert. open those converted files in Premiere.

S

skyintheairwaves2525

Participant

Convert to what format? WAV’s? I’ve tried MP3’s and M4A’s...

Translate

S

Sumeet Kumar Choubey

Community Manager

Hi skyintheairwaves2525,

Welcome to the community! Are you experiencing the same export error? If so, could you please confirm which version of Premiere and which operating system you’re using? This will help us diagnose the issue more effectively.

Thanks,
Sumeet

Translate

M

machiavel

Participant

This problem happened to me as I was exporting a project that had been created and finished on a PC initially. When I tried to export on a Mac (which I've done before succesfully), I got the error. Opening the file and exporting on a PC fixed it for me.

Translate

J

Jeremy at Mediajuice

Participant

Manually Delete the Audio and video previews for the project. If it won't let you create a folder called trash next to the project and drag them in there. This has worked 100% of the time for me.

Translate

H

happybelated

Participant

What does this even mean? Can you elaborate?

Translate

T

Tushar511

Participant

Go to the folder where you saved the file, you shuld see the Audio Preview folder and the video preview folder.

Delete them....Problem solved!

Translate

E

Eric25392845doax

Participant

I have this issue intermittenly. I do not know what causes the issue. All my assets are stored locally. The only solution I have found is to export video without audio and recreate/audio match in a new premiere file. Which is big time bummer no fun.

Running 2022 version of premiere on Macbook Pro.

Translate

H

Hcmason27Author

Inspiring

As a follow up, I was able to find a permanent fix to the problem. turns out it was a setting that our Network Operations department had set up. The short and skinny is that in the Adobe Creative Cloud suite, some of the softwares talk back to Adobe.com. My company classified this as outside document storage which it prohibits, once they put the proper controls in place, everything was back to normal. No need for work arounds, everything is as it should be.

Best of luck!!!

Translate

W__Dan_Tanner

Participant

Hey, I'm having similar problems here at my organization. Storing project files on a network drive is giving me all kinds of grief. Are you able to provide more details about what your IT people did to address this?

I'm at the point of abandoning network storage in favor of doing everything locally.

EDIT: I moved one project and all associated files to a local drive and my various audio problems magically went away.

Translate

E

excited_Genie16B8

Legend

Take a look at Steps 3G and H below.

Unofficial Premiere Pro Troubleshooting Guide

Translate

E

exile1972

Inspiring

do you get the same error message in Media Encoder?

Translate

H

Hcmason27Author

Inspiring

Morning Exile,

Nope..M.E. is just as angry.... In premiere, if I remove all audio, we are good. Buuuuuuutttt...any audio, no matter the type makes it all sorts of upset.