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Brittany254176331isa
Participant
March 27, 2025
Question

unable to download after using Frame IO plugin

  • March 27, 2025
  • 1 reply
  • 447 views

Hi All, 

I recently discovered the FrameIO login for Premiere, love it and how it ahs streamlined my workflow. The problem is that the latest project I sent to a client would not download for them, and I ran into the same thing when I viewed the link from another account and tried to download it. The files do not download as mp4s and open up as a bunch of code. Has anyone run into this? Is it a setting I have inadvertendly checked? 

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 27, 2025

    Hey there, Brittany,

    Thanks for the message. I'm not quite sure what's going on there. Can you contact https://adobe.ly/43oiamt support directly here? https://adobe.ly/421jfyg. Look for the chat pod in the lower-right corner. I hope we can help you there.

     

    Cheers,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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