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Gunakala
Gunakala
Participant
February 8, 2018
Question

unable to import .mts, .mp4, .mpeg files with audio and video. those are importing without audio

  • February 8, 2018
  • 3 replies
  • 614 views

Dear Team,

i am using creative cloud suite adobe premiere corporate licensed one (Atria Convergence Technologies). from past two months onwards i am facing a difficult issue in adobe premiere 2017. unable to import .mts, .mp4, .mpeg files into premiere with audio and video. When i try to import only video is getting, audio is missing in that file. This issue is for all  .mts, .mp4, .mpeg files. I had tried to uninstall premiere and reinstall and also done version update but the issue remains. Please do needful.

Regards
Gajapati Gunakala

[Personal info removed by moderator]

This topic has been closed for replies.

3 replies

J
JackdieRippe
Participant
February 9, 2018

Hello,

I ve got the same problem.

I`m also using Premiere cc 2017 and can`t import my mp4 or mts files with the audio track. I already created a new session, tried several ways of importing the files and rebooted my laptop of coz.

Premiere 2018 isn`t working at all on my HP Spectre x360 (I7, 512 SSD, 4K, 16GB Ram) so I went back to 2017.

And until now I never got a problem here with composing my videosfiles (including the audiotrack).

Pls fix any of these problems...actually i just want to work and thats why i pay this abo every month

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
February 8, 2018

Hi Gajapati Gunakala,

Sorry for the issue. We need more info related to the system configuration, operating system & the footage.

Are you trying to import the footage into Project panel or trying to drag the footage from project panel to timeline?

Please check this help article: FAQ: Why does audio or video not go to the track where I drop it? 

Is it possible to share a screenshot of the project panel after importing the footage into Premiere Pro?

Thanks,

Vidya

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
February 8, 2018

Moving to Premiere Pro forum

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