Unable to install codec

Forum|Forum|4 years ago
October 20, 2021
2 replies
2033 views

I have been having an issue where the files for codecs are not installing. Stopping me from doing certain effects in premiere pro. Any help would be appreciative.

Error or problem

This topic has been closed for replies.

G

Gandy12Author

Participating Frequently

All I know currently is that I am missing 2 files from the codec folder and they wont reinstall themselves. I have sent an email to support but havent heard back yet.

Ann Bens

Community Expert

Tried reinstalling the software and Using the Adobe Creative Cloud Cleaner Tool to solve installation problems

If you have installed the MS hvec codec uninstall that.

G

Gandy12Author

Participating Frequently

The issue was that I didn't have a certain permission to access that folder. When I switched to another administrator on the computer and ran Premier it installed fine.

Ann Bens

Community Expert

You dont need to install the codec to edit HEVC clips.

BTW codecs are not needed to do certain effects.

Make sure you have access to the document folder.

On a side note, the hevc codec is not available in trial version.

M

Michael Grenadier

Legend

and Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card. If I remember correctly HEVC is not compatible with earlier versions of premiere... And even when it's compatible, HEVC is a bear of a codec and can slow many systems down to a crawl...

G

Gandy12Author

Participating Frequently

I'm using windows and currently at this moment of time I check what version it is on. All I know is I have the latest Windows & Premier Pro updates. I have 48 GB of ram, rtx 3070, and an i7 9700k.

All I know is something is downloading properly.

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