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TBP_Chris
Participant
November 18, 2022
Answered

Unable to Play Apple ProRES RAW

  • November 18, 2022
  • 4 replies
  • 4469 views

Having an issue where I am unable to view ProRes RAW footage using Premiere. The screen appears black and playback will not start. There is no error message. Footage was shot on Sony FX3 and FX6. I have edited ProRes RAW on this machine using Premiere previsouly.

 

I have tried restarting Premiere and the computer. I have ensured the CUDA renderer is being used. I have uninstalled and reinstalled Apple ProRes RAW 1.3 and restarted the computer. Playback functions normally on MAC. Problem is either confined to this machine or this update of Premiere on Windows.

 

Windows 10

Premiere Pro v23.0

CPU: 11 Gen Intel Core i9- 11900K @3.5GHz

Memory: 128GB

GPU: NVIDIA GeForce RTX 3080Ti (Studio Drivers)

Motherboard: ASUS Z490

 

I read on another post that Apple ProRes RAW 1.0 is the only version that works properly with Premiere but I was unable to find an older version online to test that theory.

    Correct answer JohnnyMontana

    Try downloading the 517.40 Nvidia Studio Driver and see if that fixes it. There seems to be a bug with the newer Drivers and ProRes Raw. Below is a link where you can add your card and OS into then look for the 517.40 Driver that released September 20th, 2022. I hope this helps!

     

    https://www.nvidia.com/Download/Find.aspx?lang=en-us

    4 replies

    B
    Boss28450385pvn6
    Participant
    February 17, 2023

    Hello Bros That's good news.

    It wasn't the graphics driver issue, it wasn't the Adobe issue.

     

    That's the way I worked it out.

     

    If the graphics card driver has been updated and it doesn't work,

     

     

    Go!
    Windows device manager -> display adaptor ->
    CPU Integrated graphics card driver delete or Disable device

     

    Almost Users are Prores raw gonna be working fine.

     

    If solved these problems with my tips,

     

     

    Please Subscribe my youtube channel^^

    [link removed by a moderator]

      A
      Arkiluth
      Participant
      May 20, 2023

      I recently upgraded to a Ryzen 7950x3D and an RTX 4090. It never worked since I upgraded. I called Apple, and I called Adobe, were never able to solve my issue. I bumped across this and tried it, and OH MY! YOU ARE A GODSEND! Thank you! This worked for me! 

      DreadInNY
      DreadInNY
      Participant
      February 6, 2023

      Interesting. I allowed the system to upgrade to 528.24 just out of curiousity. To my surprise I could still edit PreRes Raw. I could see the video. No black screen or cut outs. Mind you this in on a 3090 Strix. Not a 4090. I can't confirm for the 4090. If you are still having issues, roll back your drivers. If it isn't working for a 4090, you can't rool back that far. That is why I removed mine and am using a Strix. Works well. No issues encoding either. Encoding an hour long interview right now shot in ProRes Raw. Evrythinbg on my new channel was shot with a Canon R5 in ProRes Raw and edited on a PC using Premiere:

       

      [link removed by a moderator]

      epassanesi
      epassanesi
      Participant
      February 6, 2023

      See if you can make proxies or even export with hardware encode after version 5.22.xx. I've been having issues all week and finally found the solution. It was a mixture of needing to roll back Nvidia drivers while also getting a corrupted project because of this all. Essentially it wouldn't hardware export with the mix of latest GeForce drivers + latest Premiere + Media Encoder. I tried rolling back Premiere first and then that's what led to black screen playback. It seems latest Premiere can playback (decode) but cannot hardware encode on an export with the lastest GeForce drivers. Then I rolled back to 528.22.xx and I was able to playback fine, but whenever I tried exporting the window just wouldn't pop up and the project would crash. Eventually I created a NEW project, and manually had to bring in my clips and adjustments (importing the whole sequence brought the same corrucption issues). I imagine it was something to do with how the footage was initially analysed and cached while having incompatible newer drivers.

       

      Anyways TL;DR. 528.22.xx still works and seems to be the best option for ProRes RAW workflows right now. It works best if you have started your project WHILE having that driver. That's what I found to work at least.

      D
      Daniel Vivanco
      Participating Frequently
      November 20, 2022

      Hello, here with the same problem, did you find a solution? It seems its a problem with the studio nvidia gpu update. 

      J
      JohnnyMontanaCorrect answer
      Participant
      November 20, 2022

      Try downloading the 517.40 Nvidia Studio Driver and see if that fixes it. There seems to be a bug with the newer Drivers and ProRes Raw. Below is a link where you can add your card and OS into then look for the 517.40 Driver that released September 20th, 2022. I hope this helps!

       

      https://www.nvidia.com/Download/Find.aspx?lang=en-us

        T
        TBP_ChrisAuthor
        Participant
        November 29, 2022

        Hey sorry for the late reply. Was out sick. Just got back into the studio today and tried this solution out. Fixed the problem instantly! Thanks so much. I would not have thought to go back this far for a working driver!

        chrisw44157881
        chrisw44157881
        Inspiring
        November 18, 2022

        i read in another thread, there was a bug with the iGPU trying to take over prores raw. maybe try disabling the iGPU in bios or device manager. i think there was a iGPU driver update that broke the interface to transition back and forth betwen the external gpu but i could be mistaken. maybe even rolling back its driver may work.

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