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Answered

Unable to use transcription in Premier Pro 25

Forum|Forum|10 months ago
March 14, 2025
3 replies
1483 views

Hello Adobe!

We are having a strange issue where the video transcripts are not generating correctly. We are able to select the video/audio clip and it looks like it starts transcribing, but then seems to fail out without an error message or crashing Premiere. It looks like it just stops and goes back to the menu from before starting the transcription. We are on Premiere Pro 2025 and went through he uninstall/reinstall process and got the same results after reinstallation."

Error or problem

Correct answer Kevin-Monahan

Hello @Brandon377379860db8,

The Discussions forum is a user-to-user based forum. It's possible that others are not experiencing this issue. I couldn't. Sorry about that.

Can I please get a response to this? Given the cost of subscribing to Premier Pro, the lack of reply is quite frustrating.

By @Brandon377379860db8

A forum post here is not a support ticket. Sorry if you were under that impression.

If you need direct assistance, you can contact us directly: https://helpx.adobe.com/contact.html

Thanks,
Kevin

G

georgek37401698

Inspiring

For what it's worth, this just happened to me. I transcribe clips all the time, in fact, I transcribed one just before the one that failed.

Both source videos came from the same event. However, when I try to transcribe the second one, I see "creating auto transcription," the progress bar, and then it just stops. No error message or anything. I even tried opening the Progress panel and watching it, but it doesn't give a clue. It appears to be specific to this one video, since I opened a new project, and another video transcribes fine, but the problem source file does not.

Screen_Recording_2025-04-03_at_4-30-06 PM.zip

B

Brandon377379860db8Author

Inspiring

It's unfortunate -- it was a great service to use. If you find a fix, please let me know.

B

Brandon377379860db8Author

Inspiring

Can I please get a response to this? Given the cost of subscribing to Premier Pro, the lack of reply is quite frustrating.

Kevin-Monahan

Correct answer

Community Manager

Hello @Brandon377379860db8,

The Discussions forum is a user-to-user based forum. It's possible that others are not experiencing this issue. I couldn't. Sorry about that.

Can I please get a response to this? Given the cost of subscribing to Premier Pro, the lack of reply is quite frustrating.

By @Brandon377379860db8

A forum post here is not a support ticket. Sorry if you were under that impression.

If you need direct assistance, you can contact us directly: https://helpx.adobe.com/contact.html

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

B

Brandon377379860db8Author

Inspiring

I can't find an option to contact adobe support to fix this issue.

Also, I am far from the only person who is having this issue with Premier Pro. To say otherwise is a bit insulting.

https://community.adobe.com/t5/premiere-pro-discussions/p-after-update-premiere-pro-25-transcript-not-working/td-p/15035587

Kevin-Monahan

Community Manager

Hi @Brandon377379860db8,

Thanks for the post. Has this happened in the past or is this a new problem? Do you have the same problem if you start a new project? Let us know. I hope we can help you troubleshoot. Sorry for the frustration.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

B

Brandon377379860db8Author

Inspiring

Good morning,

This is a new problem, though it appears to have started after updating from 2024 to 2025. This happens on previous projects as well as when starting new projects.

Thanks,
Brandon

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