1. Version - Premiere Pro 2023 23.4.0 (Build 56)
2. Windows 11 Pro / Intel Core i9 13900K / 128GB RAM
3. Basic steps - open a previously-saved project where 1 or more assets are located on a network drive
4. Expected results - it'll open. Actual results - it'll get to ~75% on the "Opening Project" dialog and then freeze.
I'm posting this in the hope that it'll prevent someone else losing about 6 hours of their life like I just have, and also in the hope that the Adobe devs will see this and add about 2-3 lines of code to the programme which would stop this from happening.
To cut a LONG story short... on a nearly brand new (~2wks old) PC build Premiere Pro suddenly stopped opening what seemed to be ALL projects. At first I thought it was just the project I was trying to open but was confused that EVERY autosave refused to open in the same way. Then I realise that my laptop opened that same project (from my NAS) fine. And then realised that on my Desktop, Premiere failed in the exact same way to open every project I tried.
First-line tech support were useless unfortunately, even with remote access to my PC.
Today I've finally - almost by accident - solved it. The issue was with opening a project where ANY assets - even 1 single image file, graphic, or SFX - was stored on my NAS. For some reason, Premiere had them referenced using the network name of the NAS (which isn't how I'd created them on the old PC, so not sure why). So the "freezing at ~75%" thing when opening a project, wasn't actually a freeze - wait a couple of hours on that screen and it timed out, then carried on loading and reported missing clips in the location "\\Vault\Archive\etc.etc.etc." whereas the files should be accessible via a mapped network drive so at "V:\etc.etc.etc.".
So opening the "\\Vault" network location in Windows and supplying credentials immediately fixed the problem for any and all projects. After wasting ALL of Friday afternoon and Sunday evening going round in circles trying everything - even the CC removal tool and System Restoring windows 11.
SUGGESTED FIX: When opening projects and locating media, please please please add in some lines of code which check a network location actually exists and is accessible before sitting waiting for a timeout. If it doesn't exist or can't be accessed, pop up a dialog box informing the user of the issue; don't just hang there doing nothing and then crash if the user clicks Cancel and tries to exit the software.
Thank you, and I look forward to seeing this issue fixed in a future update 🙂
AdChoices