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Ezad
Ezad
Inspiring
January 21, 2025
Question

Unsupported Format MP4

  • January 21, 2025
  • 1 reply
  • 1146 views

Hello

Now and then I need to use Adobe CS6 applications to get the work done.

In this situation I needed to work in Premiere Pro CS6.

The film I am working on in PP CC 2024 ( 2024 is without the 'legacy title' feature) is in two formats:

one is MOv and the other is MP4. 

MP4 plays fine in PP and plays fine in a movie player.

However when I import it into PP CS6 I get unsupported format or damaged file.

Is there a method to 'repair' what is working in other applications that is now not working in PPro CS6?

Thanks

 

    1 reply

    Ezad
    EzadAuthor
    Inspiring
    January 21, 2025

    Follow up.

    I went to https://repair.cleverfiles.com uploaded the MP4 - and I got a it's intact - that the file was without fault.

    So why cannot this MP4 be brought into Ppro cs6? 

    Thanks

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      January 21, 2025

      Hey there @Ezad,

      Glad to see you here again. Thanks for the message. The file might have something wrong with the audio codec. Which OS are you using and what is the audio codec embedded in the .mp4 file? Is it AC3 or AAC? Let us know. You can check this with freeware "MediaInfo." Here is the link for that: https://adobe.ly/4h2E8iW. With a little more info, I think we can help you find a workaround for your CS6 workflow and files like this. Take care.

       

      Thanks,
      Kevin

       

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Ezad
      EzadAuthor
      Inspiring
      January 21, 2025

      General
      Complete name : T:\avartarabode-brabazon-finn.mp4
      Format : MPEG-4
      Format profile : Base Media / Version 2
      Codec ID : mp42 (mp42/mp41)
      File size : 4.97 GiB
      Duration : 1 h 5 min
      Overall bit rate mode : Variable
      Overall bit rate : 10.8 Mb/s
      Encoded date : UTC 2025-01-20 15:55:05
      Tagged date : UTC 2025-01-20 15:57:58
      TIM : 04:09:43:07
      TSC : 30
      TSZ : 1

      Video
      ID : 1
      Format : AVC
      Format/Info : Advanced Video Codec
      Format profile : Main@L5
      Format settings : CABAC / 1 Ref Frames
      Format settings, CABAC : Yes
      Format settings, Reference frames : 1 frame
      Format settings, GOP : M=1, N=30
      Codec ID : avc1
      Codec ID/Info : Advanced Video Coding
      Duration : 1 h 5 min
      Bit rate : 10.5 Mb/s
      Width : 2 080 pixels
      Height : 1 556 pixels
      Display aspect ratio : 4:3
      Frame rate mode : Constant
      Frame rate : 30.000 FPS
      Color space : YUV
      Chroma subsampling : 4:2:0
      Bit depth : 8 bits
      Scan type : Progressive
      Bits/(Pixel*Frame) : 0.108
      Stream size : 4.82 GiB (97%)
      Language : English
      Encoded date : UTC 2025-01-20 15:55:05
      Tagged date : UTC 2025-01-20 15:55:05
      Codec configuration box : avcC

      Audio
      ID : 2
      Format : AAC LC
      Format/Info : Advanced Audio Codec Low Complexity
      Codec ID : mp4a-40-2
      Duration : 1 h 5 min
      Source duration : 1 h 5 min
      Bit rate mode : Variable
      Bit rate : 317 kb/s
      Maximum bit rate : 563 kb/s
      Channel(s) : 2 channels
      Channel layout : L R
      Sampling rate : 48.0 kHz
      Frame rate : 46.875 FPS (1024 SPF)
      Compression mode : Lossy
      Stream size : 149 MiB (3%)
      Source stream size : 149 MiB (3%)
      Language : English
      Encoded date : UTC 2025-01-20 15:55:05
      Tagged date : UTC 2025-01-20 15:55:05

       

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