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Ezad
Inspiring
January 21, 2025
Question

Unsupported Format MP4

  • January 21, 2025
  • 1 reply
  • 1146 views

Hello

Now and then I need to use Adobe CS6 applications to get the work done.

In this situation I needed to work in Premiere Pro CS6.

The film I am working on in PP CC 2024 ( 2024 is without the 'legacy title' feature) is in two formats:

one is MOv and the other is MP4. 

MP4 plays fine in PP and plays fine in a movie player.

However when I import it into PP CS6 I get unsupported format or damaged file.

Is there a method to 'repair' what is working in other applications that is now not working in PPro CS6?

Thanks

 

1 reply

Ezad
EzadAuthor
Inspiring
January 21, 2025

Follow up.

I went to https://repair.cleverfiles.com uploaded the MP4 - and I got a it's intact - that the file was without fault.

So why cannot this MP4 be brought into Ppro cs6? 

Thanks

Kevin-Monahan
Community Manager
Community Manager
January 21, 2025

Hey there @Ezad,

Glad to see you here again. Thanks for the message. The file might have something wrong with the audio codec. Which OS are you using and what is the audio codec embedded in the .mp4 file? Is it AC3 or AAC? Let us know. You can check this with freeware "MediaInfo." Here is the link for that: https://adobe.ly/4h2E8iW. With a little more info, I think we can help you find a workaround for your CS6 workflow and files like this. Take care.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Ezad
EzadAuthor
Inspiring
January 21, 2025

General
Complete name : T:\avartarabode-brabazon-finn.mp4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp42/mp41)
File size : 4.97 GiB
Duration : 1 h 5 min
Overall bit rate mode : Variable
Overall bit rate : 10.8 Mb/s
Encoded date : UTC 2025-01-20 15:55:05
Tagged date : UTC 2025-01-20 15:57:58
TIM : 04:09:43:07
TSC : 30
TSZ : 1

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : Main@L5
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=30
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 1 h 5 min
Bit rate : 10.5 Mb/s
Width : 2 080 pixels
Height : 1 556 pixels
Display aspect ratio : 4:3
Frame rate mode : Constant
Frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.108
Stream size : 4.82 GiB (97%)
Language : English
Encoded date : UTC 2025-01-20 15:55:05
Tagged date : UTC 2025-01-20 15:55:05
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 1 h 5 min
Source duration : 1 h 5 min
Bit rate mode : Variable
Bit rate : 317 kb/s
Maximum bit rate : 563 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 149 MiB (3%)
Source stream size : 149 MiB (3%)
Language : English
Encoded date : UTC 2025-01-20 15:55:05
Tagged date : UTC 2025-01-20 15:55:05