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Daniel.Green
Daniel.Green
Participating Frequently
October 28, 2020
Question

'Unsupported format or damaged file' when using ARRIRAW in Premiere Pro

  • October 28, 2020
  • 2 replies
  • 1022 views

I'm receiving an error message of 'Unsupported format or damaged file.' when using ARRIRAW MXF files in Premiere.  These files were generated on an ALEXA MINI LF, however I have worked worked withg ALEXA MINI and ALEXA 65 MXF files in previous versions of Premiere without eror.  

This is a show stopper that may force me to move to DaVinci or AVID is anyone else experiencing this?  If so, have you found a workaround?

Thanks,

Dan

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    2 replies

    Daniel.Green
    Daniel.GreenAuthor
    Participating Frequently
    November 2, 2020

    Posting an update on this issue.... I've been in contact with a worklfow scientist at ARRI, they have confirmed that they are aware of the issue and that they are coordinating with Adobe but there is no update and no timline has been provided for resolution.

      Daniel.Green
      Daniel.GreenAuthor
      Participating Frequently
      November 2, 2020

      Just heard back from ARRI, they said the issue is relating to the SDK version in Premiere, the problem is addressed in V6.  That said, have not been provided with an implementation timeline by Adobe.  

       

      C
      Corner Store
      Participant
      October 29, 2020

      Yes,  getting the same thing on PC from Sony FS7 .MXF

      Also getting this from .mp4s  .movs ...everything really! 

       

      I've reinstalled old versions of prem on the same computer and they all work fine.

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