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Known Participant
February 28, 2020
Answered

unsupported intel 620 video driver issue

  • February 28, 2020
  • 3 replies
  • 23361 views

I am working with an HP Envy Convertible PC, Intel Core i17, 7th Generation.

When working with Adobe Premiere Pro, 2020, I get the following system compatibility report:

 

Video Intel (R) HD Graphics 620

Unsupported video driver and there is a "FIX" button

 

Below the report and button it states:

 

"If you continue with known issues, you may experience performance degradation, instability, and data loss."

 

Then there is a button, “Export report” and the words, Continue with known issues.

 

If I try the “FIX” button it temporarily resolves the issue and then I get the screen again.

How can I fix this?

 

This topic has been closed for replies.

3 replies

brad0875
Inspiring
March 22, 2020

i have a similar issue and no fixes are working. i recently purchased a DELL Inspiron 5570. It has an Intel HD 620 graphics card. same error as the other user with an nvidia graphics card. i downloaded other versions and my computer is not compatible, which is odd b/c I am downloading straight from Intel. All I am wanting to do is start learning After Effects but man it seems to me an impossible goal, I appreciate any help you can lend!

Legend
February 28, 2020

This is exactly what happens if you bought a big-brand-name consumer-level PC from a company that either fails or refuses to provide an updated driver on its Web site. I know this for a fact: They simply cut off all support for anything that's more than about 18 months old even though the hardware itself is still under mainstream support from the individual component manufacturers. (In this case, the most recent HP-certified Intel driver for its Kaby Lake laptops is version 24.20.100.6025 - well below the version that Premiere Pro 2020 now expects.) And any attempt to update the Intel driver to a newer version than your currently installed one will fail with the error message which reads something like "This driver has not been validated for your computer. Please obtain the updated driver directly from the system OEM."

Participant
November 30, 2020

Lenovo has updated their drivers as of June 2020 and Premiere still doesn't work.  The irony is that media encoder seems to work fine.  But somehow Premiere totally fails.

Legend
December 4, 2020

Guess what? The June 2020 Intel drivers suffer from all sorts of issues in Premiere Pro. Those Lenovo drivers are based on the 27.20.100.8336 drivers that have known issues in Premiere Pro. Adobe suggested that you update to 27.20.100.8476 or higher, which Lenovo either failed or refused to make available.

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
February 28, 2020
Known Participant
February 28, 2020

So you're saying the driver is obsolete?

Peru Bob
Community Expert
Community Expert
February 28, 2020

Yes.