Known Participant

Question

Updating Production to Premiere Pro 2023 crashes the app

Forum|Forum|3 years ago
October 18, 2022
6 replies
6082 views

I'm testing the 2023 update and opening/converting a Premiere Pro 2022 production causes the entire application to crash after the bar moves about 10%. I tried multiple Productions, I also moved them of our Lucidlink (first crash also crashed my Mac Finder) to the desktop etc. all to no avail.

It does create a duplicate Production labeld 23 but those have issues opening.

This is on a Macbook Pro M1 Max 64GB running the latest updates of Mac OS.

This topic has been closed for replies.

M

Matthew31017210wdyu

Participating Frequently

Has anyone resolved this issue? I'm having the same problem - I'm tryin to upgrade Productions from Premire 2021 to 2023, and it keeps crashing once the project's open. Chat support ran the cleaner tool, but that didn't seem to help. Another chat support person recommended deleting ALL markers across the Production before upgrading - which I wasted an entire day doing, with the upgrade still crashing.

Specs: Mac Mini M1, 2020, MacOS Big Sur version 11.6.

R Neil Haugen

Legend

That's rough! What's the OS you're on? Anyone else using that production, or like me, are you a one-person operation?

Everyone's mileage always varies ...

M

Matthew31017210wdyu

Participating Frequently

Hi Neil,

I'm on MacOS Big Sur version 11.6. It's just myself on the project. I just tried cleaning the cache in the newly installed Premiere 2023, and then did the kind of cache clean that requires Premiere to close out and restart. I booted the converted Production up - all the peak files generated, like last time, and I just scrubbed through the timeline to try and 'provoke' a crash, which is what made it crash out the last time. So far, so good.

I just started rendering the timeline out, which also made it crash out before. It rendered about 13% of the timeline before it crashed again. Not sure what to attempt this time!

Update: talked to chat support again, and after getting rid of the one third-party plugin I had, they advised to update my OS to Ventura. Did that, booted the Production up again, and no dice. Still crashing.

K-T-Mac

Participating Frequently

ugh even new projects are crashing for me. I'm getting warnings on every file I upload too. Soooooo unproductive!!

R Neil Haugen

Legend

I presume you deleted all cache files?

Everyone's mileage always varies ...

K-T-Mac

Participating Frequently

Worked like a charm, thank you.

R Neil Haugen

Legend

You might be able to dump all cache files for the new version and get it working correctly. But ... sage advice:

When installing a new version ...

1) Please, make sure that you UNCHECK the option to 'remove previous versions'. That leaves all previous versions installed, and you can keep working in them until you find the new major version working correctly.

2) DO NOT 'upgrade projects from one version to the next!

3) To migrate project to a new major version: create a NEW project in the new version.

3) Use the MediaBrowser panel to navigate to the older version project file, and IMPORT or INGEST the contents of that version's project file into the new version. This gets the content of the old into a correctly setup new project file, with the safest and best chance of correct metadata all around.

And this process leaves both the previous version and your 'old' project file untouched so you can keep working in them at need.

Neil

Everyone's mileage always varies ...

V

VrijegeestAuthor

Known Participant

A Production with 20+ projects in it does not invite to manually replace each and every project. And to keep them half in the old version and half in the new does not feel like the wisest solution going forward. Luckily in the end the conversion did work and I'm now happily continuing my work.

Also opening an old version and converting it will always prompt you to create a seperate copy for the new version, same thing happend with the Production conversion. And in 10 years I never had any issues with this.

R Neil Haugen

Legend

That new Productions feature (what, a year old now, something like that?) is pretty awesome. I'm a one-man shop and use it for a year's work.

And I've created a new Production with a new version, then re-created my base folder structure, then migrated (as in the previous post) any projects that are continuing. Many of course will be.

It's a bit tedious, takes a morning or so. But seems to work.

I'm trying to remember which staffer to 'ping' for Productions stuff. Hmm.

Neil

Everyone's mileage always varies ...

D

defaultglw1ir7e4bll

Participant

Hi there. the same thing is happening to me, but it happens when I try and save my project. when I go to click on anything in the taskbar (Like "File" "Clip" "Help" those things) Premire Pro freezes and says "The software is not responding. Thankfully I can do ctrl + s, but it's still horribly annoying because it came out of nowhere. I'm using an ASUS computer with Windows 11.

Neomusica

Participating Frequently

Same here. The new 2023 keeps on crashing opening my old project. I am rolling back.
Adobe is so bad with updating versions.

Jacques.Rabain

Participating Frequently

Same very ennoying Problème.

JR

V

VrijegeestAuthor

Known Participant

Okay I just gave it another change and if you just ignore the fact that nothing is happening accept a spinning beach ball and a frozen progess bar, oh and also ignoring the fact that Mac OS says that PPro has crashed and give it a couple of minutes, it's able to convert my Productions.

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