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randallflagg_34
Participant
September 29, 2024
Answered

Version 25.0 crashes my Google Chrome

  • September 29, 2024
  • 3 replies
  • 1820 views

I installed Premiere 25.0 today and all looked good until I realized my Google Chrome crashed. The first time I opened my Premiere it was a fresh project, I just imported my new files and looked at my Gmail when I realized Chrome was closed. I tried opening it many times but it didn't open. 


This happened to me sometimes with the previous versions, but I re-opened the browser and everything was fine.  Now I cannot do that because I won't load.
If I close Premiere, I can use Chrome with no problem, but as soon as I open Premiere, Google Chrome crashes and I can't open it. 

 

What I did to test any problem was: 

- Disable GPU acceleration in Chrome

- Changing my Mercury Playback (CUDA) to Software only.
- Use the RESET button in the Settings of Premiere to launch a fresh version

 

Nothing of this worked.

I normally leave 6GB of RAM for the PC to work normally, now I bumped it to 12GB to test if the problem was Premiere eating my RAM, but that didn't help.

 

Can you help me or point me in some direction?  Switching to Firefox is NOT a solution.

The main information about my machine is this, more info in the TXT file attached:

Operating System:  Windows 10 Pro 64-bit
CPU: Intel Core i9 14900K 39 °C -  Raptor Lake 10nm Technology
RAM:  64,0GB Dual-Channel DDR4 @ 1064MHz (15-15-15-36)
Motherboard:  Gigabyte Technology Co., Ltd. B760 DS3H AC DDR4 (U3E1) 17 °C
Graphics:
- Monitor XV272U (2560x1440@144Hz)
- Intel UHD Graphics 770 (Gigabyte)
- 4091MB NVIDIA GeForce RTX 4060 Ti (ASUStek Computer Inc) 33 °C
Storage: 
- 931GB Hitachi HGST HTS721010A9E630 (SATA ) 30 °C
- 931GB KINGSTON SNV2S1000G (SATA-2 (SSD))
- 119GB SDXC Card (USB )




    This topic has been closed for replies.
    Correct answer randallflagg_34

    Yes, I updated the driver from Intell and it worked! 

    3 replies

    R
    randallflagg_34AuthorCorrect answer
    Participant
    October 17, 2024

    Yes, I updated the driver from Intell and it worked! 

    wow~
    C
    Christian32924300sm2h
    Participant
    October 31, 2024

    What if you are using a AMD processor? I have a AMD Ryzen 9 5900X 4th Gen. Ive updated my AMD processor I went through the same steps @randallflagg_34 said I just upgraded the storage my operating system and all application were on and transferred everything successfully and I'm still having the issue. Any help is appreciated can't seem to find any solution anywhere.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    October 16, 2024

    Didn't you solve this by updating an Intel iGPU driver? Let the team know, @randallflagg_34!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      M
      MichaelBuieFilms
      Known Participant
      September 29, 2024

      If (latest version) Premiere Pro is running it blocks Google Chrome and MS Edge from being visible. 

      (This is in Windows 11)

      At first, I thought it was an issue after an update or something that required a reboot because it ran after the reboot. But it was successful after the reboot because I didn't start Premiere Pro first. 

      I have confirmed that if I start Premiere Pro, while it is running, neither Chrome nor Edge will appear. But the Task Manager confirms they are running processes in the background... they just are not visible.

      How in the world did that bug become a thing?

        M
        MichaelBuieFilms
        Known Participant
        September 29, 2024

        Oh... I don't have to reboot for Edge or Chrome to come up for me... just shut down Premiere Pro.
        They will then start up normally. If I start a new instance of Chrome, it will start up visible.

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