Very Slow Imports

Hi Kevin,

I haven't yet had a chance to try out the new version and am not currently working on a large narrative project at the moment.

Looks like the news is positive from others though, so I hold high hopes based on their reports that this import issue is finally resolved.

Yet, still, delivery of these updates happens in a vacuum.  When I click on the 'more info' about the latest Premiere patch, all that is said is 'this version contains additional format support and minor bug fixes'.  Is there another location that lists a more detailed report where we could read something from the engineers saying that they found and fixed a bug related to importing?  Is Adobe just hoping that something they changed fixed the import problem?

It wouldn't take much to make customers feel like Adobe cared about this horrible problem.... like, for example, at least listing it as something that was fixed in a new version.  But if Adobe considers this import bug to be 'minor' or doesn't know if they fixed it, it adds to the feeling that they don't really care.

Wow, that's good to hear. Ironically I'm waiting for an import while writing this. I haven't seen the update come through yet. I'll be keeping an eye out! Thanks

REELArts,

I'm having similar import issues here.  However, I'm looking at around 3 hours for my import of RED material!

This payload is near 4TB and it's being accessed over 10Gbe (stored on 120tb server).

The common thread here seems to be sheer clip volume and total data payload ingest size. 

This bug needs to be addressed ASAP.  Import should NEVER EVER take this long.  This is a literal travesty.  If this is not fixed within the week, our entire company worldwide is going to dump Premiere and AE products and move to a far more productive and reliable suite.  We simply can't afford to lose hours on every project like this. 

Adobe are you listening?!  This is how you lose your base.  Wise up and address this or you will be left wondering where all of your money went.

I suspect this bug is some glitch relating to network/attached storage import because if I look under the hood at the import speed over the network, I consistently see the same pattern, average of 7.3Mbps receive, and sequential/repeating peaks of 49Mbps.  Now this connection moves gigs a second once everything is loaded in and playback is great even with 8/7/6K, but why is this import process so severely throttled, especially if standard usage and playback nets anywhere from 10x that speed, up to 1-2 Gbps in Premiere.

Something is seriously amiss here. 

Oh and it's also worth noting that these issues even persist after the import phase.  Then the problem becomes the actual project load time, which can (with 4TB of RED material) take upwards of 15-20 minutes to merely open and load all previously imported and actively linked media from the 10Gbe server.

In order to mitigate this load issue, we've gone through all of the bins and made sure to remove any of the duplicate/splinter clips from the RED clip folders (clips that are long and spanned/split).  In other words if you have A001_C001_001 you wont need A001_C001_002 or 003 or 004, and in pruning these redundant (span fragments) we are able to accelerate the project's load speed. 

Wonder if that is the actual bug, perhaps Premiere is overwhelmed by the high res, long run clips, and mistakenly treats each iteration of the span as a unique clip and therefore imports each unique clip up to 20x-30x times (depending on the length of the RED clip length and span fragments, ex 20-30 min clips).  Could very well explain why the import times vary wildly, but also are taking upwards of 10x to 30x as long to import than it should. 

Just my two cents. 

Really hope there's a solid solution or at least a workaround that can be deduced here.

Has anyone else noticed the same correlation regarding the RED clip length, clip quantity and clip resolution impacting their import times?