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defaultwu95t11ubkbe
Participant
April 13, 2023
Question

Video from phone is Glitchy - Source video is smooth

  • April 13, 2023
  • 2 replies
  • 388 views

Here is a loom video of the problem I am facing - https://www.loom.com/share/d1ba42635e7b4da7a066cc7b81041878

 

Other videos taken from the camera are working fine. I have cleared media cache, reset prefences, updated adobe premiere pro, updated my graphics card, and updated windows. Please help lol!

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2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 13, 2023

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    April 13, 2023

    Hi,

    Can you try switching off hardware decoding in Preferences > Media? Otherwise, you might want to transcode the file in another app, like Shutter Encoder (free). Let us know if either of these things are working.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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