Video is not showing

[Abu Yotam]

Hi,

Premiere only plays the audio of clips but it does not show the video, even when I make a squence from a clip.

I've checkd my graphic card drivers, and thay are all updated, I've deleted my cache and looked at the  rendering settings, but nothing seems to work.

What am I missing?

[Ann Bens]

Use a local drive instead of OneDrive.

[Abu Yotam]

It doesn't work either.

Thanks,

[Byron Cortez]

Try changing the renderer to acceleration "Mercury Playback Engine Software Only" in Project Settings / General. If this works, it may be an issue associated with the GPU.

[Abu Yotam]

I've tried that as well, it didn't work.

Thanks,

[Peru Bob]

What graphics card and what driver number?

[Abu Yotam]

Nvidia GeForce GT 1030

Driver #: 27.21.14.5671

Thanks

[Ann Bens]

Set Render to MPE software.

[Peru Bob]

That card only has Game Ready drivers available, not the Studio drivers that work best for Premiere Pro.

[Jeff Bugbee]

If you right click in the project window and create a Bars and Tone asset, drag that to the timeline, is that visbile?

If so, then these video files you have are suspect, and may be a codec Premiere doesn't recognize.

[Abu Yotam]

Thanks you all for the replies.

unfortunately, I couldn't resolve the problem and I hope Adobe's help center could help with it.

[caroline_edits]

Hey Abu – was your issue fixed? You could try resetting the application as well: https://www.youtube.com/watch?v=Hi0Vq2rCdwE

[Abu Yotam · Accepted solution]

Hi, reseting didn't resolve the issue. After a few talks with Adobe help desk, it seems like it is a bug with their last program version. The only workaround they could suggest, is to import an older project into my new projects. As awkward as it is that seems to work.

[Shivangi_Gupta]

Thanks for keeping us updated. We'll check for the bug at our end too.

Regards,

Shivangi

[defaultlg31q6lste8e]

what if i dont have an older save? do i have to wait for a bug fix?

[default5lm4iuyy3ult]

I am having the same issue with some clips. Not just one...