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tensai22
Participant
January 18, 2018
Answered

Video is shown grey instead of white

  • January 18, 2018
  • 3 replies
  • 8813 views

Hi everyone,

I know, this topic has been discussed several times over the past years. But I haven't reached a propper solution so far.

I'm working with the latest Premiere CC (2018) on an iMac (MAC OS Sierra).

When it comes to uploading my videos to YouTube and Facebook, pretty much all of my videos do have like a greyish layover. And even worse, masks are revealed in said players completely in grey - really nasty. Now, until last week my solution was pretty easy: just select the option enhancements on YouTube and hit save. That's it. The video was white... but not anymore.

Btw: this bug only occurs on PCs not on MAC nor on smart devices. Setting the graphic card settings from 15-235 to 0-255 does the trick on the PCs, but that can't be the solution, can it? Actually, when I import the video in After Effects on a PC and export it again, the mask is invisible at last, but just at the cost that the complete white background turns grey. On every browser - of course still just PC.

Is there anyone out there struggling with the same issue or anyone who knows a fix for that?

Thanks so much in advance!

See example: https://www.youtube.com/watch?v=khB5dqGCYXQ

On my MAC:

On a PC with graphic card set to 15-235:

This topic has been closed for replies.
Correct answer Jeff Bugbee

Thanks for that file.

Here's your issue: your video is exceeding 100 IRE, as can be seen here in the Lumetri scopes.

Simply adding the Blend effect will bring your video back in line and voila, no more bars.

3 replies

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
January 19, 2018

You need to set the graphic card to 0-255.

Jeff Bugbee
Community Expert
Jeff BugbeeCommunity Expert
Community Expert
January 19, 2018

This is absolutely bizarre. On my PC, in Chrome, I see the grey bars, clear as day. Firefox and IE show perfect white. My Mac, on Chrome, Firefox, and Safari, all show perfect white.

If you provide the exported file, I can attempt to bring this file in to my broadcast monitor with hardware scopes and see if I can test further.

T
tensai22Author
Participant
January 19, 2018

See, that's why it's so frustrating. Sometimes even a reload on the browser is enough to make it white. Crazy.

If you provide the exported file, I can attempt to bring this file in to my broadcast monitor with hardware scopes and see if I can test further.

For sure, here you go: Competec Cloud

Thank you so much for looking into this!

Jeff Bugbee
Community Expert
Jeff BugbeeCommunity ExpertCorrect answer
Community Expert
January 19, 2018

Thanks for that file.

Here's your issue: your video is exceeding 100 IRE, as can be seen here in the Lumetri scopes.

Simply adding the Blend effect will bring your video back in line and voila, no more bars.

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
January 19, 2018

Hi tensai22,

Thanks for posting. I played the Youtube video in multiple Windows PCs & not able to recreate the issue.

I shall circulate the thread internally & see if we can recreate the issue.

Please allow us some time.

Thanks,

Vidya.

T
tensai22Author
Participant
January 19, 2018

Hi Vidya,

thanks for the reply! Have you tried setting your graphic card to 15-235 color space yet?

With 0-255 it won't show any grey.

Thanks,

Michael

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