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BrookevB
Participant
November 26, 2019
Answered

Video not compatible with Quicktime & Premiere Pro CC 2020 on Mac

  • November 26, 2019
  • 2 replies
  • 6265 views

Hello. I am fairly new to Premiere Pro and have encountered a major problem. I'm supposed to make some training videos on my Mac from screen recordings that my boss did in .mov files - without audio tracks - on a Windows device. Originally the videos didn't display properly and I thought this was because of the lack of support for .mov files by apple. So, we downloaded a converter program (Movavi 20 Premium) and I converted the first video to an .mp4 format. However, the videos still won't display properly, no matter WHAT format (and I tried all 13 formats the program has to offer). All formats are ledgible in the VLC player and display properly, but only the .mp4 files can be opened in Quicktime. For the other formats, Quicktime says "converting" but then gives me the warning "Quicktime can't open". In Premiere, the .mp4 files look distorted, see below. Please help. I have tried many different help topics, turning off the accelerated GPU effects, adjusting playback, etc. etc. 

 

 
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Correct answer chrisw44157881

set handbrake to constant quality RF 12 or smaller. that will be visually lossless. make sure its same resolution.

2 replies

chrisw44157881
chrisw44157881Correct answer
Inspiring
November 26, 2019

set handbrake to constant quality RF 12 or smaller. that will be visually lossless. make sure its same resolution.

    B
    BrookevBAuthor
    Participant
    November 27, 2019
    Thank you very much! It helped a lot, although the text isn't 100% perfect anymore, it's MUCH better.
    chrisw44157881
    chrisw44157881
    Inspiring
    November 28, 2019

    you might be able to use the ffmpeg 4:2:2 10 bit h.264 feature to get better chroma resolution. by defualt, handbrake is 4:2:0 8 bit.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    November 26, 2019

    Do these files look ok on a PC?

    I would try Handbrake to convert.

    B
    BrookevBAuthor
    Participant
    November 26, 2019

    I also tried handbrake, but there was too much quality loss and you couldn't read the font on the screen anymore. The videos play fine on normal pc's, and in VLC on Mac...but I don't have acess to Premiere on a Windows pc.

     

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