Video playback issue - "Green Screen" (Mac)

Forum|Forum|2 years ago
August 8, 2023
3 replies
521 views

I am having an issue with my playback on my MacBook pro 2014.

It was working fine but now video, text or photos won't playback. The audio works fine.

I have cleared catches and reset settings, and uninstall the program.

help please.

Screen_Recording_2023-08-07_at_5-45-06_PM.zip

Editing and Playback

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J

Jose30689827sxckAuthor

Participant

I have a MacbookPro Mid 2014 and I was using Mac Os, Big Sur. Someone told it it was something to do with my GPU and recommended changing the Video rendering and playback to Mercury Playback Engine Software Only and that fixed it but I do have some projects that have effects and transitions that need to use the Mercury Playback GPU Acceleration (Metal).
My computer can't update to the new Mac Os12.3.
Big Sur is the last update it will take.

So I have to wipe my computer and go back to Catalina because I don't know what at Mac Os it stopped working.

Kartika Rawat

Community Manager

Hi Jose30689827sxck!

Thank you for reaching out. Which macOS do you have? Can you share media details (codec/format, frame rate, frame size)? Which device is used to capture footage?

Let us know.

Kartika

C