VIDEO PLAYBACK PROBLEMS

[alejandros88140348]

Since the last version 2021, while working on a project, the images are lost.
The program monitor video and the (reference monitor) window go black.

I have to restart the program very often for everything to work again.

[Carlos Ziade]

reset the preferences

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

[alejandros88140348]

Thanks. But none of that worked.

[Peru Bob]

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA, which driver are you using (type and number)?

[alejandros88140348]

Intel Core i9-10980XE

Ram 64 GB DDR4 3200

Storage 1 SSD M.2 1Tb

Storage 2 SSD M.2 500Gb

Storage 3 2TB Seagate

Graphics Card PNY Quadro P2200 5GB

Thank you

[Peru Bob]

Which driver are you using (type and number)?

[alejandros88140348]

R460 U3 (461.40) 

https://www.nvidia.com/Download/driverResults.aspx/170131/en-us

[Peru Bob]

Try R460 U5 (461.92)

https://www.nvidia.com/Download/driverResults.aspx/171729/en-us

[alejandros88140348]

Thanks my friend, I'll try