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Known Participant
April 4, 2025
Answered

Video rendering and playback option greyed out on 25.2.0

  • April 4, 2025
  • 2 replies
  • 8850 views

Hello, I just updated to Premiere Pro 25.2.0 on an HP Z6 G4 with a Nvidia Quadro RTX 4000 running Win 10.
The option to select software Video Rendering and Playback is not available anymore. It was available on the same machine until version 25.1.0.
We keep CUDA disabled on certain machines because of playback issues.

 

Not sure what the cause of this could be?
Thanks,



Correct answer jamieclarke

Hi @Iliocrandi - Software Rendering has been removed in version 25.2.0 please see this article. Learn more about the removal of software rendering options.

 

If you need to access software rendering you can hold down "SHIFT" while launching Premiere and check the box "Use Software Rendering only (one-time only)"

2 replies

Legend
April 5, 2025

That just goes to show the importance of a balanced-performance system – specifically, the balance between the CPU and the GPU. In your case, the GPU is much weaker than the CPU, which can – and does – result in corrupted hardware renders. You really should have had a much more powerful GPU than your current Quadro RTX 4000 (which is, sadly, only equivalent to a GeForce RTX 2060 non-SUPER in overall CUDA performance).

 

It also proves that your IT department sometimes skimps on the GPU for productivity – too much CPU and not enough GPU. That would be like equipping an AMD Ryzen 9 9950X3D CPU-equipped PC with only a GeForce GTX 1660 SUPER GPU in terms of the relative performance balance.

jamieclarke
Community Manager
jamieclarkeCommunity ManagerCorrect answer
Community Manager
April 4, 2025

Hi @Iliocrandi - Software Rendering has been removed in version 25.2.0 please see this article. Learn more about the removal of software rendering options.

 

If you need to access software rendering you can hold down "SHIFT" while launching Premiere and check the box "Use Software Rendering only (one-time only)"

Known Participant
April 4, 2025

Thank you @jamieclarke for your prompt reply.
I'll see how we get on with the new update!
We did have constant frame dropping while playback, and the only viable solution was to disable CUDA acceleration.
I'll update, thanks

Known Participant
April 25, 2025

Hi @Iliocrandi -  Thanks for confirming the field dominance setting.  I completely understand that you can’t use the AJA card without the bundled driver and software. The reason I suggested uninstalling it was just to rule out the possibility that the AJA software might be introducing unintended side effects. If we do find evidence of that, we can report it directly to AJA.

Are you seeing this issue in the program monitor or on an external monitor?

Does changing the field dominance help your issue?


Hello @jamieclarke , completely understand your point. We also see the same issue with an identical machine with a Blackmagic card. However, we did try without external video support but we see no difference, we enabled the dropped frame indicator on the program window and we can see it skipping frames.
The field dominance change didn't work either.