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jamesb80989694
jamesb80989694
Participant
November 23, 2018
Answered

Video rendering and playback premiere pro cc grayed out after Pr Pro update

  • November 23, 2018
  • 10 replies
  • 72093 views

Hi all

I have a problem after the update to Premiere Pro CC 2019. My video rendering and playback option is all grayed out when starting a new project. In Premiere Pro CC 2018 i could choose between: "Mercury Playback Engine GPU Acceleration (CUDA)"(the one i always choose) and "Mercury Playback Engine Software Only". But in CC 2019 version the option is grayed out on the "software only" option.

This is resulting(i assume is the reason) that when i open all my old projects all my rendering is on done(shows red) and most of my LUTS have gone all arse ways. When i start new project every clip i import shows red in the sequence panel(not yellow like in CC 2018). This is slowing down my workflow by about 40% due to rendering and extensive exporting times.

Any suggestions what could be the issue?

Best regards James

    Correct answer Shivangi_Gupta

    Hi,

    Sorry for your issue. I understand that you are unable to make changes to the Video Renderer since it is grayed out with Mercury Playback Engine Software only. There have been few changes to the support for GPU acceleration with the latest Adobe Premiere Pro update. Please check this article for details: Important information on GPU-acceleration with CUDA and Apple Metal | Adobe Blog

    • Please try updating the latest drivers by choosing the Nvidia GPU installed on your machine via this link: Download Drivers | NVIDIA​.

            The CUDA version should be 9.2 or higher.

    Let us know if it helps.

    Thanks,

    Shivangi

    10 replies

    G
    giovanni_5169
    Participant
    July 3, 2025

    If anyone new is having this problem what fixed it for me was going to the media settings in premiere pro and checking the setting that says H264/HVEC hardware accelerated decoding. Turning this on let me change the video rendering and playback option.

      A
      Adarsh Kumar29974434gsp3
      Participant
      May 20, 2023

      In my Premier Pro 2023 the option is greyed out inspite of having GTX 1650 and they are updated.

        ArtDirector411
        ArtDirector411
        Participant
        November 20, 2021

        It's a shame you pay for a product that works and when the update comes in, it doesn't work anymore.  When you pay for a product, you are paying for that specific service/product, if they change it, that is called in this case, theft of service.  If they take something away or it doesn't work as descxribed, there should be a price drop for a someone lemon or "BAIT AND SWITCH.'   It's truly unethical practice.  If they modify a product that you are already paying for, by law, they should let you know so you can make an educated decision.  Anything less is unethical.  Shame on Adobe

        R Neil Haugen
        R Neil Haugen
        Legend
        November 20, 2021

        Hey, rant away. I've poste a couple epic ones here, feel free!

         

        Just ... understand while many of us may agree with parts of any one rant, there's some things you said that don't make sense to other's also. Everyone's mileage always varies of course.

         

        For instance ... according to your reasoning, they could never ever put out a new version.

         

        Because ... any new version, that adopts updated code and internal practices ... will stop working well, if at all, with certain older gear. That's been a fact of life the entire time of computers. And then you have licensing and "partnering" situations, where any company is legally required to make changes in the product.

         

        Past that, you have situations like Apple making it very, very clear to any company wishing to remain a "partner" of their development, that for instance certain GPU processes must be discontinued. To wit, OpenCL. Getting on Apple's "bad people" list is very, very easy to do, and is not pleasant for other companies.

         

        And that is past the simple truth that no one has to update the software immediately. It's a user choice. And you can keep working in the older version, and you are at that point still fully using their service.

         

        I've had new major versions where I needed to remain on the old one for 3-6 months before they had an update that would work on my system. And I worked just fine for that time. Kept testing the new update patches they released, and when it finally worked on my kit I migrated my projects forward.

         

        That's life in the computer world.

         

        BlackMagic's Resolve went a major upgrade from 17.3 to 17.4, which totally bonked on some user's systems. Just like with the Adobe apps, most worked fine. Some had annoying issues but could still work. And some couldn't work at all.

         

        They've put out a patch, which has some bonked users able to migrate. But still not all. Because ... that's life in the computer age.

         

        Neil

        Everyone's mileage always varies ...
        Ege_F
        Ege_F
        Participant
        June 18, 2021

        There is a file called "cuda_supported_cards.txt" in the installation directory of Premiere Pro. Check that file to see if your card is supported if your graphics card isn't there, it isn't supported. Please do not add your card to the list to make it work regardless, as that might be against the EULA.

        R Neil Haugen
        R Neil Haugen
        Legend
        June 18, 2021

        That old supported cards list is ONLY for CS6 PrPro, since then the app simply looks at the resources (shaders/CUDA count, vRAM) and drives of the GPU. This does nothing for any CC PrPro version.

         

        Neil

        Everyone's mileage always varies ...
        S
        SOHEL PATEL5FF2
        Participant
        February 23, 2021

        Well just open registry editor>HKEY_LOCAL_MACHINE>SOFTWARE>KHRONOS>OPENCL>VENDORS. Now select your driver mine is intel and amd...so i double click intel and set Value data: 1

        Now just click on OK... open adobe pr pro...now you can able to choose your gpu acceleration(openCL).

          Z
          Zillakai5FF4
          Participant
          March 27, 2021

          YOOO THANK YOU SO MUCH!! FOR WHOEVER ELSE IS HAVING THE SAME PROBLEM, THIS SOLUTION WORKS!!

          If you're having trouble figuring which driver to change value data for look to where it says "Data" which should be to the left of "Type". The one you want to change will say something like "None Entered" or "No Value Entered" or something of that matter. Hope this helps.

            A
            adrianw42784175
            Participant
            January 14, 2021

            I had this problem after updating my NVIDIA driver for my Geforce card. After a bit of head scratching, I just downloaded and installed Nvidia's CUDA Toolkit and Premiere gave me the CUDA option again.

            R Neil Haugen
            R Neil Haugen
            Legend
            November 16, 2020

            If you have another app running that is taking the GPU, then Premiere will probably not be able to access it "correctly". I would guess a 360 stitcher would use a GPU a fair amount.

             

            Neil

            Everyone's mileage always varies ...
            D
            default25n4thrh743q
            Participant
            November 16, 2020

            I'm also having this problem. Although yesterday it worked just fine, today I cannot create a new project, nor open yesterday's project, and get CUDA rendering, the choice is gray and set to software only. Could it be because I'm also currently running a 360 stitcher that is using the graphics card? In any case, this is a bug, because either it should tell me why it's doing this, or it should find a way to let me use it. Definitely not a hardware or driver problem, as I said, it worked just yesterday.

            B
            bt61084250
            Participant
            December 5, 2018

            This happened to me as well.

            Working on projects no problem and then after the 2019 update I am suddenly obsolete.

            "Renderer" greyed out and apparently suddenly needing twice as much GB on my GeForce GTX 770 as the Premiere version, and countless CUDA enhanced projects, just prior.

            Cuda Driver for my Windows 10 threw "not compatible with this version of Windows" and "This graphics driver could not find compatible graphics hardware" errors.

            Totally hosed here.

            R Neil Haugen
            R Neil Haugen
            Legend
            December 5, 2018

            With that GPU you would need to stay in 2018. They're moving forward and trying to limit the back-code left in as part of trying to gain stability.

            Updating gear is something to simply plan for in video post work. Painful as it can be at times.

            Neil

            Everyone's mileage always varies ...
            B
            bt61084250
            Participant
            December 5, 2018

            Well "that GPU" is still sitting pretty on their recommended video adapters and on a secondary machine rolling back trumps updating gear.

            The crux is seeing the casual "you knew this was coming" or much better "they didn't change much in the way of GPU acceleration" responses. Laughable. Luckily I am gaining solace reading through the dozens of threads (here and abroad) sizzling on this very topic.

              Shivangi_Gupta
              Community Manager
              Shivangi_GuptaCommunity ManagerCorrect answer
              Community Manager
              November 23, 2018

              Hi,

              Sorry for your issue. I understand that you are unable to make changes to the Video Renderer since it is grayed out with Mercury Playback Engine Software only. There have been few changes to the support for GPU acceleration with the latest Adobe Premiere Pro update. Please check this article for details: Important information on GPU-acceleration with CUDA and Apple Metal | Adobe Blog

              • Please try updating the latest drivers by choosing the Nvidia GPU installed on your machine via this link: Download Drivers | NVIDIA​.

                      The CUDA version should be 9.2 or higher.

              Let us know if it helps.

              Thanks,

              Shivangi

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