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video rendering - greyed out

Community Beginner ,
Aug 17, 2021 Aug 17, 2021

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I am running Adobe Premiere Pro 2020 in VMWare Horizon with NVIDIA GRID RTX8000 (Quadro) GPUs. The "Video Rendering and Playback" option is set to "Mercury Playback Engine Software Only." I updated the GRID GPU and host OS video drivers, as mentioned in another thread, to no avail. Furthermore, I checked the list of unsupported graphics adaptors and from what I can tell, the RTX8000 is not one of them.

Has anyone else experience this and have an idea? Thanks.

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correct answers 1 Correct answer

Community Beginner , Sep 03, 2021 Sep 03, 2021
The issue was with the NVIDIA licensing server. Everything is now working as expected.

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Adobe Community Professional ,
Aug 17, 2021 Aug 17, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to Premiere Pro forum so that proper help can be offered.

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Adobe Community Professional ,
Aug 18, 2021 Aug 18, 2021

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 VMWare Horizon  may be the issue.

It may not be supported.

 

Adobe’s Creative Cloud for enterprise, Individual, or Single App Terms of Use permit the deployment of its Apps in Virtual Desktop Infrastructure on cloud environments in an AS-IS model with no support of guarantee software performance or stability.

 

from here:

https://helpx.adobe.com/enterprise/using/creative-cloud-deployment-on-vdi.html

 

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Community Beginner ,
Sep 03, 2021 Sep 03, 2021

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The issue was with the NVIDIA licensing server. Everything is now working as expected.

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Adobe Employee ,
Sep 03, 2021 Sep 03, 2021

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Thanks for reporting back, STG. I wonder, though, if you have time, what is the experience like with a such a remote system? I don't have access to anything like that yet.

 

Thanks,
Kevin

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Community Beginner ,
Sep 03, 2021 Sep 03, 2021

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When it works, it's a game changer. We issue $200 laptops to students and with Horizon VDI, they act like $1200 laptops. It also allows for ease of application management and distribution. Maintaing one "golden image" rather than software on 1000s of devices. Putting it together was time consuming and it is rather costly, but far cheaper than maintaining labs of expensive machines. 

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