Video to audio sync problem in version 2025

[ACER1232]

I updated the premiere to version 2025 and there are many MTS files where the sound and video are not synchronized. I couldn't fix it!!! what are we doing wrong???

[Averdahl · Accepted solution]

There is a bug in Pr 24 and Pr 25 that causes this with video files with Dolby digital audio. It seems that this is the bug you see/hear. Today there are three ways to work around it. You can use the beta version on Pr 25.2, you can download and install Pr 23.6.8 and lastly you can transcode the footage/audio to another codec using Shutter Encoder - Encoder|Converter video FREE PC|Mac.

The easiest is using the beta of Pr 25.2 or downgrade to Pr 23.6.8. They are both aviable via the Creative Cloud app.