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ianj91855872
ianj91855872
Participant
July 9, 2018
Question

Vivitar 988 360 video won't import

  • July 9, 2018
  • 1 reply
  • 849 views

Hey everyone,

Got a brand spankin' new Vivitar 360 camera, DVR 988HD. Anybody else have this camera? I updated Premiere, then updated my graphics card drivers as well (I've never worked with 360 video before) and cleared the cache as per other discussions. When I import any 4K 360 video, Premiere only loads the audio. It's as if it's an audio file, not a video file. I tried shortening one of the clips in Vivitar's 360 player editor and then saving that file using the 360 player's editing feature, but Premiere will not recognize the rerendered video as video either.

Windows 7 OS on custom built PC with NVidia GeForce GTX960 graphics card and using Creative Cloud with the downloaded this morning Premiere 2018 CC

Suggestions?

TIA,

Ian

This topic has been closed for replies.

1 reply

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
July 10, 2018

HI Ian,

Sorry for the trouble. What is the exact dot version of Premiere Pro? Steps: FAQ: How to find the exact version of Premiere Pro you're using?

Just for a test, install a previous version of Premiere Pro & check the issue status. Steps: Install previous version of your Creative Cloud app

Let us know the status.

Thanks,

Vidya

ianj91855872
ianj91855872Author
Participant
July 10, 2018

Hi Vidya,

Thanks for the help. The version is Adobe Premiere Pro CC 12.1.1, downloaded yesterday. Just so you know, I was trying to import into an older version first. I don't know which version exactly, it was about a year old as I hadn't updated because I didn't need to.  The symptoms were exactly the same both times. So I tried importing into a previous version first, which had this problem of importing only the audio so I updated to 12.1.1 thinking that might solve the problem. The problem persisted and was exactly the same in behaviour.

Thanks!

Ian

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
July 11, 2018

Hi Ian,

Thanks for the reply. Is it possible to share a video file with us for investigation?

You can upload the file to Creative Cloud & PM me the URL. Here are the steps: Share Adobe Creative Cloud files, libraries, prototypes, and more

Thanks,

Vidya

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