Weird Artifacts since latest updates on Mac Pro 2013 (Metal)

Forum|Forum|6 years ago
April 4, 2019
2 replies
2569 views

Hi,

oh my, the dreaded artefacts are back!!

Since the latest update I see nasty artefacts in playback of unrendered (red) material in the timeline. After rendering, the artefacts disappear.

On every frame something else, looks crazy annoying.

It shows up only if I use Metal for acceleration. In software and Open CL the video seems to be clean.

The bug showed up right after the update.

I can not find the hotline for Adobe anymore, this website is such a mess! Just wanted to report it, it needs to be fixed asap!

This topic has been closed for replies.

Kevin-Monahan

Community Manager

chfilm,

Thank you so much for taking the time to report this issue. Can you please copy/paste the URL of this post into a bug here? Premiere Pro: Hot (4512 ideas) – Adobe video & audio apps

You can get direct assistance here: Adobe Help Center

Link is at lower left of page.

Please let us know how it goes. I will alert the product team.

Thank You,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

C

chfilmAuthor

Inspiring

Hey, no problem, I posted it, hope I did it correctly.

I cant find the phone support anymore on this site that you sent. It used to be pretty easy, but now you guys really buried it somewhere where no one can find it..

C

chfilmAuthor

Inspiring

Hey there,

Which OS are you on? 10.12? An associate recalled a bug that was fixed by a more current version of macOS (along with its driver).

Cheers,
Kevin

I did some more tests, and the problem really only arises when the timeline is red. If it's yellow, and quite a few effects are applied to a video, it's fine, but once a certain threshold is reached, or a certain effect overloads the system, in my case a spill killer on top of the ultra key, this effect shows up.