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taxbulldog
Known Participant
February 12, 2017
Answered

When I export via Media Encoder video is not there and I get that screen that says “Media Offline”

  • February 12, 2017
  • 2 replies
  • 3100 views

Since the last 2017 update on about 2-2-17 I’ve had a few issues with files not being found.

Support didn’t like that I put everything in the Video directory on C:

Seemed to make sense to me to organize my videos based on previous video editing programs I’ve used. I have the video projects categorized.

I moved all the files from there to a directory under Documents called 'Video Projects'. Everything points to there with each video project in its own directory there under. That includes the video clips from the cameras, images, premiere project files, and premiere backups.

Everything edits and plays fine in PP.  When I export via Media Encoder, the video is not there and I get that screen that says “Media Offline”.

How I may fix it? I’m sure it’s a simple setting somewhere.

I mostly publish videos to YouTube. I’ve used the method thru Media Encoder to upload to YouTube and I’ve tried just exporting to MP4 file.

Thanks! Gary

This topic has been closed for replies.
Correct answer excited_Genie16B8

Can I use one large drive and partition it into 4?

No, do not partition any drives.  This defeats the purpose of spreading the load out across several drives, and could actually slow things down.

On those drives can I then create folders for/relative to specific projects so I can keep track of what is for which project?

That is the idea, yes.

2 replies

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excited_Genie16B8
Legend
February 13, 2017

make sense to me to organize my videos based on previous video editing programs I’ve used.

For Premiere Pro, it's actually not a good way to do things.  I recommend the following setup as a starting point.

C: Windows and Progams

D: Project files, audio files, still images

E: Cache and Scratch

F: Camera media only

G: Exports

    T
    taxbulldogAuthor
    Known Participant
    February 13, 2017

    Thank you!

    When I talked to tech spt before I think this is what they were telling me I need to do. I think they're in India and they're hard to understand and follow with the accent.

    So, it sounds like I should have 4 additional drives besides C:   Can I use one large drive and partition it into 4?

    On those drives can I then create folders for/relative to specific projects so I can keep track of what is for which project?  I hate to pool everything together and get lost in the maze.

    BTW, I did get the video exported last night by exporting to a H.264 and HD 1080p 29.97  MP4 file.  It just takes about 3 times as long to upload to YouTube.  Via that encoder it's a lot faster, if I can get it to work right.

    Thanks!  Gary

    E
    excited_Genie16B8Correct answer
    Legend
    February 13, 2017

    Can I use one large drive and partition it into 4?

    No, do not partition any drives.  This defeats the purpose of spreading the load out across several drives, and could actually slow things down.

    On those drives can I then create folders for/relative to specific projects so I can keep track of what is for which project?

    That is the idea, yes.

    R Neil Haugen
    R Neil Haugen
    Legend
    February 13, 2017

    One problem with the media being on the same drive as the OS/programs (and probably cache files) is simply one of having all your data and system read/writes driving through one drive connection. Most of us avoid that if at all possible.

    Try this ... in the Media Encoder preferences, there's an option to "Import sequences natively" ... and often for Media Encoder issues, where it's not reading the media correctly, un-checking that box is the first suggestion to see if you can fix it.

    Neil

    Everyone's mileage always varies ...
      T
      taxbulldogAuthor
      Known Participant
      February 13, 2017

      Thanks!

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