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Mohanraju29272329oje7
Participant
April 8, 2023
Answered

when I import files from my folder premiere pro shows A low-level exception occurred in

  • April 8, 2023
  • 3 replies
  • 7198 views

hi this is mohan im using premiere pro one day I installed Insta360 Studio after installing the Insta 360 Studio the premiere pro wasn't working properly it's showing this error "A low-level exception occurred in: Insta360Importer(Importer:39)" This is the error I get, again and again, I did soo many trails but I failed so please help me how to solve this problem ThankYou

This topic has been closed for replies.
Correct answer marks15982463

I found a fix to this issue: just remove the insta360 plugin in your premiere pro folder on your computer. And it works again. - only use the insta360 studio and download it without the plugin. 

https://www.insta360.com/mobile/support/supportcourse?post_id=10365

3 replies

marks15982463
marks15982463Correct answer
Participant
April 11, 2023

I found a fix to this issue: just remove the insta360 plugin in your premiere pro folder on your computer. And it works again. - only use the insta360 studio and download it without the plugin. 

https://www.insta360.com/mobile/support/supportcourse?post_id=10365

    F
    Faizan_FJH
    Participant
    April 12, 2023

    Hi Mohan,

     

    Please can you tell me where can i find this folder on a Mac. I having the same issue cannot import mp4 files and all my old projects are not working. Just to let you know I already uninstalled the insta 360 studio app. Please help.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    April 12, 2023

    Hi Faizan,

    Sorry about the problem with your projects. I heard that downgrading the version of the Insta360 plug-in can fix this problem. Can you try it?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    marks15982463
    marks15982463
    Participant
    April 10, 2023

    Please fix this problem, nothing is working now. i can't import any mp4 files at this moment.

    B
    Bisong293184990tot
    Participant
    April 9, 2023
    quoteI installed Insta360 Studio after installing the Insta 360 Studio the premiere pro wasn't working properly it's showing this error "A low-level exception occurred in: Insta360Importer(Importer:39)" This is the error I get, again and again, I did soo many trails but I failed so please help me how to solve this problem ThankYou

    By @Mohanraju29272329oje7

     

    me too I'm dying plz solve this problem. I deleted insta studio, but it still doesnt work.

    B
    Baffy19
    Legend
    April 9, 2023

    @Mohanraju29272329oje7 

    @Bisong293184990tot

    Do the frame editing in the Insta 360 Studio program itself and you will output the finished video, and then integrate your scenes into Pr. Now Pr is a big big problem for many.

     

    S
    Seven Films
    Participant
    April 11, 2023

    I have the same Problem. Now nothing is working. Even with no Insta360 Footage in the Project. It's just not importing.. please help. 

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