Whenever I cut a footage from my timeline, I get black screen

[iancmy]

Premiere Pro v23.4

Windows 11 Pro 22H2 Build 22621.1702

Whenever I cut anything from my footage whether I'm pressing Q or E for ripple trim or adding a cut over play head, the program monitor sometimes turns black plus the render bar at the top of the timeline is gone. 

It returns to normal when I cut another one, but it happens often enough that it slows down my workflow. It is very annoying. I suspect it's from the latest update since this started happening to me last week but I'm not sure. I haven't tried switching to an older version because I still have ongoing projects.

Any suggestions? Thanks!

Demo of the bug below! (I covered the actual video with a stock video for privacy reasons)

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community bugs>

[iancmy]

Sorry! I actually did browse the premiere pro specific forum, but for some reason I still ended up posting in the community bugs. Thank you! 

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

Then try pressing Enter to render the timeline and turn the red line above the timeline to green.

[iancmy]

So I just did this multiple times but the bug still occurs sometimes. Also, I tried pressing Enter while I got the black screen but nothing is happening. 

[Peru Bob · Accepted solution]

Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

[iancmy]

I've installed NVIDIA studio driver a few days ago and since then the issue occurs much less. It's not resolved completely but it only occurs once or twice a day so I'm going to mark this as the correct answer. Thanks! 

[Charlie36349077a86g]

I get this error so often. I have a i9 9900k and a 3090. I constantly have to switch from cuda to software renederer due to black screen. 

[MyerPj]

Charlie, have you tried the suggestions in the thread? Delete the cache, reset your prefs to default. Which version of PP are you using? In recent versions you can hold shift down when starting PP and you will get a dialog to do the above.

[Charlie36349077a86g]

I did. It seemed to work for a short period of time, now doing the same thing again.