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Whenever I cut a footage from my timeline, I get black screen

Community Beginner ,
May 24, 2023 May 24, 2023

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Premiere Pro v23.4

Windows 11 Pro 22H2 Build 22621.1702

 

Whenever I cut anything from my footage whether I'm pressing or E for ripple trim or adding a cut over play head, the program monitor sometimes turns black plus the render bar at the top of the timeline is gone. 

It returns to normal when I cut another one, but it happens often enough that it slows down my workflow. It is very annoying. I suspect it's from the latest update since this started happening to me last week but I'm not sure. I haven't tried switching to an older version because I still have ongoing projects.

 

Any suggestions? Thanks!

 

Demo of the bug below! (I covered the actual video with a stock video for privacy reasons)

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correct answers 1 Correct answer

Community Expert , May 25, 2023 May 25, 2023

Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

...

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Community Expert ,
May 24, 2023 May 24, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community bugs>

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Community Beginner ,
May 24, 2023 May 24, 2023

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Sorry! I actually did browse the premiere pro specific forum, but for some reason I still ended up posting in the community bugs. Thank you! 

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Community Expert ,
May 24, 2023 May 24, 2023

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...


Then try pressing Enter to render the timeline and turn the red line above the timeline to green.

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Community Beginner ,
May 25, 2023 May 25, 2023

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So I just did this multiple times but the bug still occurs sometimes. Also, I tried pressing Enter while I got the black screen but nothing is happening. 

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Community Expert ,
May 25, 2023 May 25, 2023

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Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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Community Beginner ,
May 29, 2023 May 29, 2023

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I've installed NVIDIA studio driver a few days ago and since then the issue occurs much less. It's not resolved completely but it only occurs once or twice a day so I'm going to mark this as the correct answer. Thanks! 

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