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lilhappydonut
Participant
August 11, 2021
Question

White/gray screen in the video playback box

  • August 11, 2021
  • 3 replies
  • 1688 views

Hello,

I'm having a problem with Premiere Pro - the playback box doesn't play the video on the timeline. I can only hear sound. Since I'm dealing with it for a while, I heard that resetting preferences or switching to Composite Video helps, but none of that worked for me. I also tried switching to MME... any suggestions?

Memory: 16GB RAM
CPU: Intel Core i7-9750H
Graphics: NVIDIA GeForce RTX 2070 Max-Q 8GB
Windows 10

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3 replies

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
August 16, 2021

lilhappydonut,

Sorry. What happened when this stopped working for you? Have you deleted media cache and preferences? Have you updated GPU drivers? If so, try uninstalling and reinstalling the previous drivers.

 

Thank You,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
T
Tanja Gehlert5E08
Participant
August 11, 2021

Same problem here...!!!!! 

I have tried various things like changing the Audio Output, deleting the cache and I have deleted many videos and files that were big and took a lot af space.....

 

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    August 11, 2021
    quote

    Same problem here...!!!!! 

    I have tried various things like changing the Audio Output, deleting the cache and I have deleted many videos and files that were big and took a lot af space.....

     


    By @Tanja Gehlert5E08

     

    Please do not high jack a thread: start your own with your specifics.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    August 11, 2021

    Post drive setup. Where are your clips stored.

    Is this regular footage from regular camera or phone or.....

    L
    lilhappydonutAuthor
    Participant
    August 11, 2021

    It is footage from Panasonic Lumix GH5 (regular camera). I don't think the problem causes where the clips are stored, because I also tried to load another footage and nothing has changed.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    August 11, 2021

    Are you importing strait from the camera?

    Unplug the camera if plugged in.

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