Why does my audio mute when I open internet videos while Premiere Pro is open?

Forum|Forum|8 years ago
January 6, 2018
2 replies
1532 views

I have noticed this recently. When I open and edit videos on Premiere, audio is fine. But when I minimize or just open Chrome and get on YouTube for references, I cannot hear anything unless I close down Premiere. Anyone know how to fix that?

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thatsmauri

Community Expert

johnnygriego,

under Windows, some applications can take exclusive control of an audio device's driver while in use so that other applications can not play audio through that device at the same time.

There's a Guide here on how to "fix" this (replace any "Apollo" stuff with your Device instead - Realtek for example):
» https://help.uaudio.com/hc/en-us/articles/209562526-How-to-Disable-Exclusive-Mode-in-Windows-Sound-Preferences

Do you still encounter the same problem after trying out this?

Kind Regards,
Maurice

E

excited_Genie16B8

Legend

Show us the Audio Hardware settings under Preferences.