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Inspiring
January 10, 2013
Question

Why does Premiere crash so often?

  • January 10, 2013
  • 12 replies
  • 25501 views

I've been a Premiere user for about 8 years now, mostly because of my reticence to have to train on another system. I must say Adobe engineers have been very helpful and willing to assist on every problem I've encountered. A handful of my problems dealt with incompatibilities and failures of the Cineform software, which I have since abandoned. But I don't want to add up the hours of hard work this unreliability has cost me, on the phone with tech support or posting messages like these. It's a large number though, I'm sure.

But if I could make the transition smoothly, I would, frankly. I'm astonished if I manage a single day without Premiere crashing at least four times. This has been true since day one, across multiple machines, on different systems, Mac and PC.

Sigsev, Bad access, kernel panic, Sorry an error occurred, we will attempt to save your current project. These and similar phrases have become my lexicon. I remain a Premiere user solely because there are a handful of features not present on other systems that make my job easier, despite the instability.

Am I just unlucky? Have others had a similar experience?

This post is the effluvium of losing about 2 hours of work because of a crash and a failure of the autosave feature. Premiere is reliable in that it is reliably unreliable, and I hope I'm not waiting for improvement that never comes.

A beach distracts me

The only crash that I hear

Not waves but Premiere.

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    12 replies

    Legend
    January 10, 2013

    Am I just unlucky?

    I'd say yes.  This is certainly not the norm, at least not on a properly built Windows machine.  Both the OS and the Adobe suite of programs are extremely stable in such a case.

    lasvideo
    Inspiring
    January 10, 2013

    I second Jims experience. I have PrP CS 6 on a HP Z820 for about 6 months and it hasn't crashed once. Sorry you are having so much difficulty with it. If you really want to figure out what is wrong with your set up. Call Eric at ADK. They are experts at setting up and optimizing PCS for use with Adobe software. 

    859.635.5762    | Hrs: Mon-Fri 10-7pm EST

    benwinterAuthor
    Inspiring
    January 10, 2013

    I'm very glad to hear of all your successes on PC machines. I switched to Mac three years ago. If anyone recommends to you switching as well, it wasn't me, I'm not that duplicitous.

    Yesterday I was dragging a clip to the timeline (an innocuous action I assumed) when this greeted me

    EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: EXC_I386_GPFLT

    Before that, Premiere was crashing until I deleted all my media cache files. Two cups of tea while I waited for conform files to rebuild.

    On the 11th of December Premiere crashed four times with EXC_BREAKPOINT (SIGABRT) because, well who knows, maybe I looked at it funny.

    Then there was this problem, until Adobe finally patched it http://forums.adobe.com/message/2767953 (Audioprefetch.cpp crashes Premiere)

    And this one http://forums.adobe.com/message/4551305 (Mac Serious Error)

    More on that kernel panic http://forums.adobe.com/message/4522951

    Cineform files crash Premiere when loading thumbnails in the bin, that still hasn't been fixed as far as I know—although Adobe and Cineform were apparently "working together"—and was the reason I said au revoir.

    shooternz
    Legend
    January 10, 2013

    You asked

    Am I just unlucky? Have others had a similar experience?

    Yes if your system is in decent spec and setup...No in my experience,

    I had to dredge my memory to even recall a crash or a hang or a restart or a project file corruption. ...  (Windows 7, CS6).

    Only thing I could recall was a crash to do with an audio effect I applied...and it was a long time ago.

    benwinterAuthor
    Inspiring
    January 10, 2013

    Brand new Mac Pro 2010, I suppose not so new anymore. A quick look through my console log shows crashes of all different flavors over the past week or two. A while ago I started touching Cmd+S after almost every edit. If I lose a particularly large amount of work or multiple failures in a row I usually go make myself a cup of tea. I go through a box of Tazo in about 10 days. Zen is my favorite, then peppermint.

    al_bergstein
    Inspiring
    January 10, 2013

    MAybe being more indepth on what you were doing when crashed would help. I rarely encounter them.

    running on W7 64bit. 8 GBs RAM. Mainly mxf and gh2 avchd footage