Windows 10 Pro Blue screen after starting export. (Stopcode - WHEA_UNCORRECTABLE_ERROR)

Forum|Forum|8 years ago
July 1, 2017
16 replies
12213 views

I just built this PC yesterday. When going to export a video, windows locks up and blue screens and gives the stop code - WHEA_UNCORRECTABLE_ERROR.

The specs for this pc is

CPU: Intel i7 7820x

Video Card: MSI GTX 1080 TI

RAM - 32 GB Corsair Vengence

Motherboard - MSI X299 RAIDER

Cooler - Corsair H100i V2

PP is installed on a M.2 SSD

I have ran multiple stress tests on the PC with 3D Mark and Prime95 with no crashes so its not a hardware issue. This is only isolated to Adobe PP and Media Encoder. I'm guessing the problem is because of the new CPU and Adobe hasn't supported it fully. I need this to work because i use it to edit videos for my job.

I need a fix ASAP

Thanks,

Marcelo

EDIT: It looks like this problem happens when audio is rendered (.WAV Format in the timeline). Video is not having a problem rendering alone.

This topic has been closed for replies.

Show previous replies

Grobolo Salamanca

Participant

Same processor, ASUS X299 Prime mobo and I also get BSODs with the same error message. GPU is a Quadro P2000. Only difference is I get it in Photoshop (I don't use Premier) so audio is not the issue for me. I run all sorts of system intensive 3D apps like 3Ds.Max, Rhinoceros etc. and no issues. I run a Samsung 960 M.2 as my primary disk also used for scratch disk. Anyone else using M.2 for scratch? Maybe that's another variable to explore?

R Neil Haugen

Legend

Samsung m.2 drives are normally quite superior actually for the Adobe apps.

Everyone's mileage always varies ...

C

cls105

Participant

I think it’s a sound issue too. I’m using x299 (Asus x299-e gaming + 7820x) and have been crashing with a black magic intensity card.

try to change your default audio device in windows.

click windows key and type sound. disable all your audio inputs by right clicking them. Also use device mgr and disable audio devices. Experiment with all your devices and always open

your adobe app with alt + shift pressed (should prevent crash) until you figure out source of the problem.

i seemed to have solved my problem when the only audio device I have enabled is my blackmagic intensity and all other devices and inputs disabled, but it took a lot of tinkering around.

{KMS}

Known Participant

I had the same problem. I just bought the same CPU and an MSI Tomahawk motherboard. BSOD all the time. I could only get it to stop if I turned off turbo boost in the BIOS. So I returned it for an Asrock Taichi and I'm rendering my first project with the new computer without any problems. There is a problem with x299 motherboards from MSI it appears.