Skip to main content
R
ratt57
Known Participant
September 27, 2022
Answered

Windows Premiere Pro will not decode ProRes files

  • September 27, 2022
  • 3 replies
  • 18489 views

I'm trying to edit some clips I shot in ProRes with my Ninja V in Premiere Pro and I'm using Windows.  I downloaded and installed the ProRes driver the error messages in Premiere referred me to twice now, restarted my computer, and my project settings are set for the CUDA Mercury Playback Engine.  It hasn't changed anything.  The clips show up as blue in my bin and if I drag one of them into my timeline I continue to get the error messages.  Any ideas how to correct this?

    Correct answer David Simonton, DVA

    I'm documenting the answer that we found on this issue for public searchability.

    The issue in this case is that, for a reason we've not determined, the Apple ProRes RAW for Windows 1.3 installer was not creating a registry entry at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders, specifically a string with a value of C:\Program Files\Apple\ProRes RAW for Windows\  (indicating the install location of the decoder, debayer, and license files.

    Though we don't know why the Apple msi installer was failing to create this registry entry, we do know that Premiere Pro needs the entry to discover the ProRes RAW for Windows install location.  When we manually created a String value at that location in the registry, pointing to the correct location on disk, Premiere Pro was able to find the valid SDK, and decode the customer's ProRes RAW files.  

    3 replies

    David Simonton, DVA
    Community Manager
    David Simonton, DVACommunity ManagerCorrect answer
    Community Manager
    October 14, 2022

    I'm documenting the answer that we found on this issue for public searchability.

    The issue in this case is that, for a reason we've not determined, the Apple ProRes RAW for Windows 1.3 installer was not creating a registry entry at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders, specifically a string with a value of C:\Program Files\Apple\ProRes RAW for Windows\  (indicating the install location of the decoder, debayer, and license files.

    Though we don't know why the Apple msi installer was failing to create this registry entry, we do know that Premiere Pro needs the entry to discover the ProRes RAW for Windows install location.  When we manually created a String value at that location in the registry, pointing to the correct location on disk, Premiere Pro was able to find the valid SDK, and decode the customer's ProRes RAW files.  

      P
      philipa5589880
      Participant
      November 8, 2022

      Can you point us in the right direction on how to modify these Key values?  When I do a search in the registry editor, I see that there is a folder pointing to the debayer DLL file, but notthing for a license or decoder file.  When I try create the string value with the folder it says it already exists.  

      P
      philipa5589880
      Participant
      November 8, 2022

      UPDATE:  When I search for the key value, I see that there is a folder and within the file explorer, I see the necessary files, but the values are within a folder called InprocServer32.  

      MyerPj
      Community Expert
      MyerPjCommunity Expert
      Community Expert
      September 28, 2022

      You said "I downloaded and installed the ProRes driver"  I wonder if that's the problem? Uninstall it or roll it back if you have a restore point. PP should play ProRes without any drivers. So having that one may be a problem.

      R
      ratt57Author
      Known Participant
      September 28, 2022

      No, the whole point of installing the driver was because Premiere wasn't playing them in the first place.  When I dragged the clips into Premiere I got a window with a link telling me to install the driver in order for Premiere to be able to decoede ProRes RAW files.

      Ishan Y
      Community Manager
      Ishan YCommunity Manager
      Community Manager
      September 28, 2022

      Hey ratt57,

       

      Sorry about the issue. Could you share the screenshot of the error message? Are you working with Prores RAW files? Which version of Premiere Pro are you currently working on? We're here to help. Just need some information.

       

      Thanks,

      Ishan

        R
        ratt57Author
        Known Participant
        September 28, 2022

        I'm using the latest update of Premiere, 22.6.2 (Build 2).  The Creative Cloud always updates it asap.  Yes, they are ProRes RAW files.  Here's a screenshot:

        R
        ratt57Author
        Known Participant
        September 29, 2022

        Thanks for posting the 'raw' part. Did you try it with a new project? Did you delete your cache before using the update? Try it if you haven't.

         

        • Start PP from it's normal desktop icon (IE: don't open from a project file link).
        • Close the Open/Home screen (and you will be in PP without a project open).
        • Go into Edit/Preferences/Media Cache (Mac users adjust menu name)
        • Then Press: Remove Media Cache Files: and Delete...
        • Select: Delete all media cache files from the system and OK
        • Close PP - It will create any needed cache files on the fly as you edit.

         

         


        Deleted all my media cache files, retsarted Premiere and dragged one of the ProRes RAW files into the app: same error message, only this one showed up on the lower right side of the screen.  I don't understand why this keeps happening.  I attached the error window, I blurred out the names of my folders it was referring to.

         

        Also, sorry for the delay in getting back to you.  Even though I have my preferences set to receive comments by email, they're not being sent.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices