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Participant
May 3, 2017
Answered

Won't import my .mp4 file saying file format not supported.

  • May 3, 2017
  • 2 replies
  • 738 views

I've been at this for a while and idk what to do. Idk if i need and update or what but i'm at a loss right now. I was trying to record some gameplay from my dazzle which i recorded with obs while having pinnacle studios in the background for it to capture the audio. It saves as an mp4 but why can't i drop it down or import my file into premiere pro???

Also I'm a windows 8.1 user.

I've heard theres different forms of .mp4's causing issues but i'm still nowhere. I need to see if this even works because i have to see if premiere pro can even deinterlace my video. I'm hoping i can find a solution to this.

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Correct answer sarahb45435300

Thanks~ Though after finally fighting with everything i find a solution. Thanks though sorry if i wasted anyones time. I was just getting pretty frustrated.

2 replies

sarahb45435300AuthorCorrect answer
Participant
May 3, 2017

Thanks~ Though after finally fighting with everything i find a solution. Thanks though sorry if i wasted anyones time. I was just getting pretty frustrated.

Vidya Sagar
Adobe Employee
Adobe Employee
May 3, 2017

Hi sarahb45435300,

Glad the issue is resolved. Please share us the troubleshooting steps you followed which will be useful for the other users.

Thanks,

Vidya.

Legend
May 3, 2017