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H
hunterS24
Participant
February 27, 2018
Answered

Workspace turns gray

  • February 27, 2018
  • 4 replies
  • 9522 views

every time i press audio in the tool bar my computer goes to a grey screen in premiere and i have to exit out. And i was able to put all my videos clips into the sequence and use my music and edited it fine. then when i tried to export i click export and absolutely nothing happens. Nothing at all. I dont know what to do. my video is editted just some of the buttons and options on premiere aren't working

[Title edited for clarity. — Mod.]

    This topic has been closed for replies.
    Correct answer Vidya Sagar

    Hi hunters24,

    As suggested by Jim Simon, it seems like an issue with workspace issue. Please reset & check.

    If the issue persists, follow the steps below:

    1. Go to the following location in the machine

         In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\12.0 (Or)

         In Mac, Documents > Adobe > Premiere Pro > 12.0

    2. Rename the 12.0 folder to Old_12.0

    3. Launch Premiere Pro, Create a new project(do not open Old projects)

    4. In Menu bar, Window > Workspace > Uncheck Import Workspace from Projects.

    5. Open the old project & check the issue.

    Please let us know the status.

    Thanks,

    Vidya

    4 replies

    M
    mowglivj
    Inspiring
    March 22, 2022

    This is like a bad joke. So I finally decide to save a workspace because Premiere keeps changing however I left the windows the last time I used it (CC Libraries which are completely rubbish and don't work most of the time keep reappearing despite closing them every single time I open ANY Adobe app) and that causes the software to freeze. Absolutely pathetic which has become the norm with CC.

    M
    mowglivj
    Inspiring
    March 22, 2022

    Surprise! I re-open premiere and guess what's there waiting for me... bloody libraries!!!!!! 

    Vidya Sagar
    Adobe Employee
    Vidya SagarCorrect answer
    Adobe Employee
    February 28, 2018

    Hi hunters24,

    As suggested by Jim Simon, it seems like an issue with workspace issue. Please reset & check.

    If the issue persists, follow the steps below:

    1. Go to the following location in the machine

         In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\12.0 (Or)

         In Mac, Documents > Adobe > Premiere Pro > 12.0

    2. Rename the 12.0 folder to Old_12.0

    3. Launch Premiere Pro, Create a new project(do not open Old projects)

    4. In Menu bar, Window > Workspace > Uncheck Import Workspace from Projects.

    5. Open the old project & check the issue.

    Please let us know the status.

    Thanks,

    Vidya

    H
    hunterS24Author
    Participant
    March 1, 2018

    thank you it worked! i very much appreciate it

    E
    excited_Genie16B8
    Legend
    February 28, 2018

    On the gray screen issue, reset the workspace.

    Use and customize workspaces in Premiere Pro

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    February 27, 2018

    FAQ what info should I give....

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