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Workspace turns gray

New Here ,
Feb 27, 2018 Feb 27, 2018

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every time i press audio in the tool bar my computer goes to a grey screen in premiere and i have to exit out. And i was able to put all my videos clips into the sequence and use my music and edited it fine. then when i tried to export i click export and absolutely nothing happens. Nothing at all. I dont know what to do. my video is editted just some of the buttons and options on premiere aren't working

[Title edited for clarity. — Mod.]

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correct answers 1 Correct answer

Adobe Employee , Feb 28, 2018 Feb 28, 2018

Hi hunters24,

As suggested by Jim Simon, it seems like an issue with workspace issue. Please reset & check.

If the issue persists, follow the steps below:

1. Go to the following location in the machine

     In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\12.0 (Or)

     In Mac, Documents > Adobe > Premiere Pro > 12.0

2. Rename the 12.0 folder to Old_12.0

3. Launch Premiere Pro, Create a new project(do not open Old projects)

4. In Menu bar, Window > Workspace > Uncheck Import Workspace fr

...

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Community Expert ,
Feb 27, 2018 Feb 27, 2018

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LEGEND ,
Feb 28, 2018 Feb 28, 2018

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On the gray screen issue, reset the workspace.

Use and customize workspaces in Premiere Pro

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Adobe Employee ,
Feb 28, 2018 Feb 28, 2018

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Hi hunters24,

As suggested by Jim Simon, it seems like an issue with workspace issue. Please reset & check.

If the issue persists, follow the steps below:

1. Go to the following location in the machine

     In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\12.0 (Or)

     In Mac, Documents > Adobe > Premiere Pro > 12.0

2. Rename the 12.0 folder to Old_12.0

3. Launch Premiere Pro, Create a new project(do not open Old projects)

4. In Menu bar, Window > Workspace > Uncheck Import Workspace from Projects.

5. Open the old project & check the issue.

Please let us know the status.

Thanks,

Vidya

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New Here ,
Mar 01, 2018 Mar 01, 2018

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thank you it worked! i very much appreciate it

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Community Beginner ,
Mar 19, 2018 Mar 19, 2018

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This worked for my issues with one panel being mainly off screen and inaccessible...

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New Here ,
Sep 08, 2022 Sep 08, 2022

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worked for me too, great!

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New Here ,
Feb 17, 2023 Feb 17, 2023

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Hello! I'm not seeing a folder named 12.0, would you know why or where I can find it?

This is all I see

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New Here ,
Aug 31, 2023 Aug 31, 2023

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Lol! This trick works even today!

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Engaged ,
Mar 22, 2022 Mar 22, 2022

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This is like a bad joke. So I finally decide to save a workspace because Premiere keeps changing however I left the windows the last time I used it (CC Libraries which are completely rubbish and don't work most of the time keep reappearing despite closing them every single time I open ANY Adobe app) and that causes the software to freeze. Absolutely pathetic which has become the norm with CC.

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Engaged ,
Mar 22, 2022 Mar 22, 2022

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Surprise! I re-open premiere and guess what's there waiting for me... bloody libraries!!!!!! 

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