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REMentor, VidProdMgr.
REMentor, VidProdMgr.
Participant
September 22, 2023
Answered

Zoom Footage Exports Out of Sync from Mac M1 Chip Macs - Needs Fix Crucial

  • September 22, 2023
  • 2 replies
  • 380 views

Hello, 

Issue: Zoom Footage properly Imports, Edits, and Playback perfectly in Premiere on new 2022 MacStudio  with 64GB RAM Ventura OS - Export from Media Encoder and Premiere timeline regardless of any settings, gives a H264.mp4 that gradually drifts over time, more and more, out of sync. by the end of the video the audio has gradually drifted by more than a few seconds.  This is encoded, and its not a different player playback issue, or a bandwidth playback thing.

 

I put my G-Drive that contains the project on a non-Mchip 2017 iMac and Exported out (much slower), the same project sequence with same export settings no problem! That .mp4 movie file Audio works great in sync with picture on any machine I playback anywhere.

 

I ALSO, did the same test with the project drive on my home office brand new 2023 M2Pro MacMini, and it exported out an out of sync audio .mp4 - Same Problem as my office MacStudio with the M1.

 

Does anybody have a solution I can get the new M1/M2 Macs to export this Zoom Footage program properly? I have seen posts rerlated to this kind of thing since before 2020 and nobody really has a solution. 

 

This must be fixed by ADOBE, because it makes Premiere unusable for any Zoom or Similar edit source if you can't export in any format what so ever in sync.


Any info or solutions here?

Thanks!

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    This topic has been closed for replies.
    Correct answer Ann Bens

    Variable framerate footage tends to give issues.

    If the footage is variable framerate convert to constant framerate with Handbrake or Shutter Encoder before bringing into Premiere.

    You can check this with MediaInfo 

    2 replies

    R
    R Tarun
    Participating Frequently
    September 22, 2023

    Moving it to Discussions

      Ann Bens
      Community Expert
      Ann BensCommunity ExpertCorrect answer
      Community Expert
      September 22, 2023

      Variable framerate footage tends to give issues.

      If the footage is variable framerate convert to constant framerate with Handbrake or Shutter Encoder before bringing into Premiere.

      You can check this with MediaInfo 

      REMentor, VidProdMgr.
      REMentor, VidProdMgr.Author
      Participant
      September 22, 2023

      I did that and the conversion took more than a half hour with 5 tracks 50 minutes runtime each to convert 😉 BUT, It did work. It is quicker to open it up on the old iMac and export from Premiere. This is something I will have to do weekly!! So an export work around (OR ADOBE FIX would be better) from timeline or Media Encoder.

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      September 22, 2023

      Zoom needs to fix the framerate: make it constant, then you would not have to do this workaround.

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