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K
kwinzeler
Participant
December 29, 2019
Question

2019 Mac Pro 7,1 w/ Vega II - CRASHING Premiere (update drivers??)

  • December 29, 2019
  • 4 replies
  • 2807 views

I'm getting this message every time I try to open 2020 Adobe Premiere Pro on my New Mac Pro 2019:
"Premier Pro could not find any capable video play modules. Please update your video display drivers and start again."  
Specs:

2019 Mac Pro: 16-core, Vega II solo, 192gb ram (OWC)

10.15.2 MacOS Catalina

Restarts don't help. Any ideas here or anyone else experiencing this issue?

I need this addressed ASAP as I cannot get premiere to open on my brand new machine. 

This article does not address the issue with the Mac Pro 2019. 

 Error "Premiere Pro could not find any capable video play modules" | Startup 
(but I'm the admin with permissions. I'm not sure what they mean by renaming folders)

    This topic has been closed for replies.

    4 replies

    T
    tp-doku
    Known Participant
    February 7, 2020

    Have exactly the same issue. New Mac Pro with Vega II.

    Every second(!) time I try to start Premiere it crashes prompting this massage: "Premier Pro could not find any capable video play modules. Please update your video display drivers and start again."  

     

    Adobe can you hear us?

     

      C
      cjpmsp
      Participant
      February 18, 2020

      Silimar machine. Same issue(s):

       

      i.) SLOW START-UPS

      ii.) CRASHES

      iii.) "Premier Pro could not find any capable video play modules. Please update your video display drivers and start again."

       

      Applicable applications: AE, PP and Media Encoder

       

      By chance, are any of you having these issues with a Pegasus HD (or the software from PP)?  I have a R4i PP MPX Module installed and heard that it may be the cause. 

        chockolate
        chockolate
        Participating Frequently
        February 18, 2020

        Hi cjpmsp, according to Adobe it is a Pegaus Drive  issue but I faced this same issue on a clean install with only Adobe CC 2020 installed and detailed it here actually:

        https://community.adobe.com/t5/premiere-pro/premier-pro-2020-after-effects-media-encoder-audition-issues-with-macos-catalina/td-p/10823494

         

        Believe it's an issue with Catalina and Aodbe CC but still worth it to try the fix from Adobe on this!

          J
          Jim Curtis
          Inspiring
          January 3, 2020

          I have a similar new MacPro, and I did a clean install  of everything except my User documents that I migrated with Migration Assistant.  So far, I've concluded that Catalina and Pr 2020 aren't ready for pro use.  I suggest you use 2019 and stay away from 2020 until it's been debugged.  There are posts here on downgrading Pr projects, or just do a web search for "premiere project downgrade."

            A
            arkalmed
            Inspiring
            January 16, 2020

            Still a problem! Also on my 2013 "Trashcan" with dual D500:

            https://community.adobe.com/t5/premiere-pro/premiere-pro-could-not-find-any-capable-video-play-modules-please-update-your-video-display-drivers/m-p/10862082#M247598

            devotive
            devotive
            Participating Frequently
            January 3, 2020

            I'm having the same issues with the same exact specs.  Any solutions?

              devotive
              devotive
              Participating Frequently
              January 3, 2020

              I wanted to post an update for anyone having the same issues with these specs. 

              In a rush to get my machine running against tight deadlines I did a bunch of stuff that so far has gotten my Premiere to get up and running:

              - Disabled my second monitor, running on a single monitor
              - Manually reset permissions on all adobe app and app support folders in library, made every user available able to "read and write"

              - Used Digital Rebellion's app and trashed all preferences and ran every single possible fix to fix permissions everywhere
              - Sacrificed my first born to the vengeful tech gods
              - Restarted three times

              So far I seem to be stable for at least this one working session.  I'll update if it anything else happens. 

              K
              kwinzelerAuthor
              Participant
              January 6, 2020

              Is your machine still working with this solution? Do you think it's related to the second monitor being plugged in?

              chockolate
              chockolate
              Participating Frequently
              December 29, 2019

              Hi Kwinzeler, definitely not an issue with the new Mac Pro or Macbook Pro 16".

               

              Did a detailed troubleshooting over the last few days and shared it here.

              https://community.adobe.com/t5/premiere-pro/premier-pro-2020-after-effects-media-encoder-audition-issues-with-macos-catalina/td-p/10823494

               

              It's not just PP but its accompanying video audio software as well. Hope someone from Adobe addresses this asap.

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