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2019 Update: Anybody experiencing more bugs and issues!?

Forum|Forum|7 years ago
November 26, 2018
10 replies
3596 views

After updating my premiere pro 2018 to 2019 I have experienced more crashes, failed renders, low level exceptions, than ever before. Isn't an update supposed to fix these issues not make them more prominent?

Today what should have been a 1 hour edit took 3-4 hours due to the program repeatedly crashing. No color grading, nothing crazy, just some clips and some text. This week alone I have had the program crash on me REPEATEDLY.

I have had adobe support screen share my computer twice, hardly resolving the issue, all while in turn deleting all my presets I have built up over the year.

I have grown beyond frustrated with adobes service. I have had theses issue since I was a teenager and strongly expected them to get better as I improved my computer and as adobe released more updates. However this is not the case. I still run into meaningless problems. I find myself yelling at my screen "why wont you just work like you should" on a consistent basis and have heard others mention something similar. This doesn't make content creation any fun.

Since Adobe can't resolve these issues I turn to the forum to ask if anybody else is experiencing these common issues with the new 2019 update. Perhaps I need to have adobe screen share my computer AGAIN, but at this point I have lost all hope that adobe will create an update, hire an individual with a brain or develop any program that can withstand what us editors and filmmakers truly need in an editing software.

Super disappointing that adobe STILL hasn't gotten it together after releasing Premiere Pro in the 90's. Your telling me in 20-30 years hasn't been enough time for you guys to make a software that actually works? What a joke. Very strongly considering editing on a different platform and not giving adobe all my money for a horrible product.

Please let me know if anyone else is experiencing an increased amount of bugs and issues with the new 2019 update.

This topic has been closed for replies.

Correct answer R Neil Haugen

Ouch!

Please post your troubles in detail over on the UserVoice service, as that system goes directly to the engineers. They need the information on your troubles.

Neil

R Neil Haugen

Legend

Jza23,

Hey, all understood. As noted, their new bug/stability boss made it clear he knew they had a ton of stuff to fix which is why they're finally focusing on that.

Most users are working pretty well. But some of us have a range of annoying to plain work-stopping issues. The workspace not "holding" issue is something that is bugging me now. Constantly having to redo parts of my workspaces much of the time. But not all the time. Weird.

And ... any of these apps are fancy hammers. Tools. We have to use what works to get stuff out to the nice clients who pay our bills. Use what works.

But give them a detailed report of the problems you are specifically having also. Better chance they fix it quicker.

Neil

Everyone's mileage always varies ...

jza23

Participating Frequently

Unfortunately the issues are so numerous that I wouldnt even know where to begin in detailing everything. Its literally multiple issues per day on 3 differemt machines... very frustrating

jza23

Participating Frequently

In the past 6 months Premiere has been an absolute NIGHTMARE for me and my team. It has literally cost us days and days of additional work, having to completely start projects from scratch due to countless issues/bugs and crashes etc. Its like i'm using a beta version of a brand new piece of software. If only Adobe would just make a stable piece of software instead of trying to add features constantly. Seriously considering switching to Davinci.

R Neil Haugen

Legend

Anyone who works with these apps feels your pain. Yea, that's ugly. But ... I work with a lot of colorists, many who never used any 15.x version of Resolve because in their shop, they never tested a stable version. While most Resolve users (including myself) worked fine. They've all got issues for some users.

What massive list of new features did Premiere add in the 14.x version? Oh, that would be primarily the Auto-Reframe option. That's about it. Oh, and thankfully they ported nearly all graphics related keyboard shortcuts that used to only work with the legacy titler so they also work with the EGP ... all the kerning/leading/nudging shortcuts. HUGE improvement that, actually.

So your comment about them focusing on new features ain't exactly ... current. Though that WAS their practice it seems.

At Adobe MAX the program manager and several of the engineers were there to talk with. And including the senior manager brought in six months back to re-organize the development team along bug/stability workflow improvements. They had a long list of bugs and stability things they worked on as the main emphasis for the 14.x series.

And also made it clear that they knew there were starting with a massive backload of things to fix. So they're working on bugs/stability, and clearly understanding this is a big issue.

One thing that is an issue for Premiere is it runs with more media types on more gear than really anything else ... and that itself causes stability issues especially for an engineeing viewpoint. So over the next few releases they will be scaling back working with "older" gear and some media types, to enable concentrating on working better with the main stuff in use now.

And ... also ... the engineer who reads nearly all of the UserVoice posts filed was there. He wants every issue anyone has filed over there ... and please, with full details. The gear in use, the media, the effects, any third-party plugins or effects, and the steps you are doing when problems happen.

ESPECIALLY he wants reports of stability/performance issues. No, they won't typically write a nice response ... but all of that goes into their internal posts for issues to be worked on. More data means a better chance of fixing something. And understand, they've several hundred systems in-house and more in the beta programs. If they could repro an issue in house easily, it would have been "seen". So they NEED the folks with issues to hammer them with data.

Also ... the upper managers who decide budgets get a collated list of everything filed. Adobe LIVES by metrics ... give them a ton of metrics. Let them know what is failing. Detailed!

Neil

Everyone's mileage always varies ...

jza23

Participating Frequently

Hi Neil, I appreciate the quick and detailed response. However, from my experince, whenever I have used Adobe tech support over the phone they only ever do the same old fixes, resetting preferences to default and claiming that its a plugin issue etc. The sheer volume of bugs and issues is almost anbearable these days. I will do my best to povide you guys with as much info as possible but I'm alao trying to run a business and I feel like I am constantly wasting so much time Googling fixes and workaround when I should be editing. Even this forum page doent work seamlessly and logging in and oyut of Adobe cloud is SUPER buggy. I use 3 machines so have to log out of one to use another etc. and its doing many strange things with my acct. I just hope that one day Premiere will be stable once again.

jza23

Participating Frequently

In the past 6 onths Premiere has been an absolute NIGHTMARE for me and my team. It has literally cost us days and days of additianl work, having to completey start prohjects from scratch due to countless issies/bugs and crashes etc. Its like i'm using a beta version of a brand new piece of software. If only Adobe would just make a stable piece of software ionstead of trying to add features constantly. Seriously considering switching to Davinci.

S

see119ff@hotmail.com

Participant

I am with tkirbykidd on this one. Adobe Premiere Pro CC 2019 (13.1) ran pretty much without any issues for me. After installing Premiere Pro CC 2020 (14.0) everything has slowed to a crawl. Buttons take 50 seconds to respond. When it converted my previous projects, bins where lost, effects that had been added into the projects where done. I even uninstalled CC 2019 and CC 2020, and then did a reinstall of Premiere Pro CC 2020 (14.0), to no avail.

I also updated my NVIDIA drivers. My computer is no slouch with:

Processor Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz

Speed 4.2 GHz

Number of Cores 8

Video Card NVIDIA Quadro M4000

Dedicated Memory 8.0 GB

Total Memory 24 GB

RAM32 GB
Operating SystemWindows 10

jza23

Participating Frequently

In the past 6 months Premiere has been an absolute NIGHTMARE for me and my team. It has literally cost us days and days of additional work, having to completely start projects from scratch due to countless issues/bugs and crashes etc. Its like i'm using a beta version of a brand new piece of software. If only Adobe would just make a stable piece of software instead of trying to add features constantly. Seriously considering switching to Davinci.

Convergnt

Inspiring

Yes.

Constant, persistent, show-stopping bugs in Id, Ps, Pr, Ai, all the latest updates, and it's getting worse each round since 2018.

Have posted numerous bug reports/feedback issues and nothing is getting resolved. Meanwhile the cost keeps going up. I got our business account rep on the phone for an explanation and he claimed to have not heard of any issues.

estarkey

Known Participant

I can't even play back ProRes files on the timeline without truly abysmal performance and crashes every few minutes. I just missed a delivery date because Premiere Pro simply cannot handle ProRes files in 4K anymore!

I did the same waste of time calling Premiere Pro tech support, with them sharing my screen only for them to tell me that I need to run a proxy workflow. I would run proxy, but the problem is Adobe broke that too! Color grades and nested sequence cuts are simply wrong, around 4-5 seconds off of the cut done int the nested sequence.

How is it that I can play back H.264 10-bit 4K IPB files at full resolution on my timeline, but I can't playback ProRes files at 1/4 resolution without it looking like a slideshow?

I'm not just tinkering with the stuff for the fun of it, I have clients that have expectations of a profession media creation/delivery company. If I lose any business or reputation from Adobe's incompetence, I'll be filing a lawsuit of my own!

R Neil Haugen

Legend

This is ... frustrating. Most users are working away, but on some systems, this clearly performs like crap. Why? Darn good question, and it needs answering.

PLEASE post your troubles over on the bug/feature UserVoice system. You might search first to see if there's a post with this issue with a goodly number of votes, or add your own. Then link back here to your post there ... and everyone who sees this can go 'vote' on it.

Besides going direct into the engineer's systems, all posts on the UserVoice go into collated form for the upper managers who decide budgets for engineers ... ahem.

Adobe runs on metrics. So ... let's get them some metrics.

Neil

Adobe UserVoice Bug /Feature form: https://adobe-video.uservoice.com/forums/911233-premiere-pro

Everyone's mileage always varies ...

F

filmmakersue

Participating Frequently

i hear you. non-stop problems for me with 2019. never an issue on 2017. 2019 is a mess. errors, trashing prefs all the time, multiple screen shares with adobe to fix issues. it is horrible. i echo one other person. ...i so miss fcp7.

E

eggsdooley

Participant

It's a complete disaster over here. I have just missed on on air delivery because the update has removed all the colour work done in lumetri. Long documentary project. Hundreds of shots. Months of work. I am trying to regress back to a previous version that will recognise all of the colour grading. I hate you Adobe. I miss the stability of my old final cut 7. You suck.

A

agarton

Known Participant

I echo your concerns having migrated back to Premiere in 2012 only to find great features hampered by poor performance and incomprehensible bugs. It's been so long since I've had a clear editing experience with no glitches. I'm writing this with (Not Responding) yet again within Premiere. It's frozen entirely, all morning, after three reboots and not a single piece of meaningful work accomplished.

I moved to 2019 because 2018 was giving me heartache. I moved from 2017 because it proved unreliable after a few months. How does software performance degrade and why should I have to know the ins and outs of my operating system just to nudge this app along?

I'm completing a feature and have only four days of post left on it, but it's taken just under a week (Christmas breaks aside) to make minor adjustments to a credit roll. Everyone says, stay with the stable version and don't migrate your project to the upgrade. But I have yet to have a satisfactory experience with any version. An upgrade means upgrade - it ought to be an improvement. I shouldn't have to reinstall an operating system which is what I'm looking at along with rolling back to 2018. Yes, I've had to do this before, and I've upgraded a motherboard and memory to enjoy a small time with a relatively stable Premiere until the next pitfall and that's what it feels like, unstable.

It rarely feels good to be working with it which is such a disappointment because I love my job and part of my job entails teaching this occasionally amazing freakshow.

Andrew

R Neil HaugenCorrect answer

Legend

Ouch!

Please post your troubles in detail over on the UserVoice service, as that system goes directly to the engineers. They need the information on your troubles.

Neil

Everyone's mileage always varies ...

R Neil Haugen

Legend

Not sure yours is a serious post ... as well, anyone looking at the forum can quickly see a list of folks with either workflow problems, errors, or bugs. That's what this forum is here for, and there are plenty of threads on this already.

That said, the CC model does provide something many company's don't ... the ability to have multiple major versions installed and operating at any one time. I have (currently) 2015.2, 2017.4, the last 2018, and 2019 installed. With their matching sets of AfterEffects, SpeedGrade (for the 2015.2 version), Media Encoder, and Audition.

There's been a time or two when I had to stay working in a previous version for up to four months before something was fixed in the newer version so it would work for my gear/workflow/media/effects. Yea, I wanted the new toys ... but it didn't stop me at all from getting the work done nor slow me in the least.

Most users with the 2019 version are doing fine. For me, it's been stable & fast. I do love the new updates to Lumetri among other things, that part is finally about ready to really replace what they had in SpeedGrade and ... stupidly, in my view ... dropped rather than rebuilding.

That said, it's also clear that some people have been hammered by issues in 2019 so far and need to stay in 2018. They've had a bug-fix release, and a few of the engineers pop in here at times now, and they've said there's another bug fix release coming ... and as always, don't give a date.

So ... keep working in 2018. You can have 2019 installed and make test projects. When it works, great.

Next ... when moving projects forward, I always recommend creating a new project in the new version. THEN ... from that project's Media Browser, navigate to the old project file and import the assets of that project. This is a much more reliable way of migrating forward than simply opening an old version's project file in the new version.

Another user who'd been hammered in 2019 did this, and it worked ... which is good. For many with issues, of course, their problems will occur even in new projects. For that ... hoping for that bug fix soonest.

Neil

Everyone's mileage always varies ...

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